Kenzie Sorry for the trouble.Could you please send us a photo of the SN code at the bottom of the machine？
1.Please try to update the drivers：https://url.bee-link.cn/UX3B
Driver installation tutorial: https://buildin.ai/lizong/50c2dee7-dcde-4707-97d8-dc7eac84a4eb
2.Please uninstall the graphic driver in the device manager and install the new one from AMD.
Please go to AMD website and download the auto-detect program.It will update some chipsets and video drivers automatically.
It will identify and install appropriate drivers for their AMD hardware. The program works by scanning the user’s system to detect the installed AMD hardware components, such as graphics cards or processors.
It then compares the detected hardware information with a database of AMD drivers and software versions.
3.What is your TV model?
