SER9 Pro crashes in game and won’t boot

Vladridge

Hi,

I’m using a Beelink SER9 Pro.
I mainly play Valorant, which requires some BIOS settings to run (not sure if it’s relevant), specifically:
• Secure Boot enabled
• UEFI boot mode

I played for about a month without any issues. About 3 days ago, while playing Valorant, the game suddenly restarted and I saw a message on screen saying that a problem with the system was detected (Windows crash message).
After that the system booted normally and I launched the game again. However, after a few minutes I got a black screen and the PC rebooted.

After that reboot the computer would not start properly anymore:
• the fan was spinning
• but there was no display output
• USB devices were not initializing.

The CMOS reset button did not help.
I took the PC to a service center where they removed the CMOS battery for a few seconds, and after that the system booted again.
I brought it home and tried launching Valorant again, and the same scenario happened.
At one point I also noticed visual artifacts (colored pixels across the screen) before the system froze.
⸻
Now I’m taking the PC back to the service center to revive it again.

Could you advise what might be causing this issue? Should I try installing a specific BIOS version or a particular AMD driver version? Any other suggestions before I launch the game again.

Thanks in advance for any advice.
Bios version:

ST. 3XX.SER9. V103. PSCOMO
C15.73. Link. SCPC

Device:
8B.023880834GA0
SN: BHX375KG90069
SER9PRO-L-321TBVK0W64PRO-DP/XA

Beelink CS-June

Vladridge

Hello there,

Please go to AMD website and download the auto-detect program.It will update some chipsets and video drivers automatically. It will identify and install appropriate drivers for their AMD hardware.

The program works by scanning the user’s system to detect the installed AMD hardware components, such as graphics cards or processors. It then compares the detected hardware information with a database of AMD drivers and software versions.

I have sent you the lastest BIOS file, please check your PM.

Have a nice day~

Vladridge

After removing the CMOS battery again for about 10 seconds, the computer finally powered on.

However, now the system starts but reboots by itself after a few minutes.

I updated the BIOS using the file you provided and also reinstalled AMD drivers from scratch.

After that I tried running MemTest86+, and I started getting memory errors during the second pass.
Moreover, the computer froze during the test and it never completed.

I repeated the test twice and got the same result both times.

I’m attaching screenshots of the MemTest results.
Image description

Could you help with the next steps?

Beelink CS-Rose

Vladridge

The SER9 370’s memory is soldered and cannot be replaced. You can contact support-pc@bee-link.com for after-sales repair/replacement.