Front USB 3.0 Port Not Working & Bluetooth Failure on GTi15

user

Hello,

I recently purchased a GTi15 and have been using it for only 2 weeks. I am experiencing an issue where the front USB 3.0 port no longer recognizes any USB 3.0 devices, and the Bluetooth has stopped working.

In Device Manager, I see the following errors:

USB Device (Port Reset Failed)

Device ID: USB\VID_0000&PID_0001\5&1F8E66E1&0&14

Location: Port#0014.Hub#0001

Unknown USB Device (Device Descriptor Request Failed)

Device ID: USB\VID_0000&PID_0002\5&1F8E66E1&0&10

Location: Port#0010.Hub#0001

I have tried:

Restarting the PC

Removing drivers and registry entries related to these devices

System restore to a date when the USB port and Bluetooth were working

Despite this, the front USB port still does not detect devices, and Bluetooth is not functioning. The rear USB ports work normally.

Since the computer is brand new and has been used only for 2 weeks, I am concerned this may be a hardware defect. Could you please advise if this is a hardware issue with the front USB port, or if there is a BIOS/driver fix I can try?

Thank you in advance for your help.

user

I’ve reinstalled Windows and all the drivers, but the issue still persists. I also tried resetting the BIOS, but that didn’t help either. Any ideas?

Beelink CS-George

Hi there,

①Please update the chipset driver to see if it works https://url.bee-link.cn/Ffnd
②Please turn off the PC , unplug the power supply and other USB devices, then put the pin in the CMOS pinhole and press it for about 10 seconds , restart the PC after ten minutes.
Here is the tutorial https://url.bee-link.cn/5FdW

user

Hello,

Thank you for your reply.

I have already tried both suggested steps:

I downloaded and installed the chipset drivers from your link and restarted the PC.

I completely powered off the computer, unplugged the power supply and all USB devices, and performed a CMOS reset using the pinhole for about 10 seconds. After that, I left the PC without power for more than 10 minutes and then turned it back on.

Unfortunately, the issue with the front USB 3.0 port is still present. In Device Manager, I continue to see the following error:

USB Device (Port Reset Failed)

I noticed that Bluetooth, which was previously not working, started functioning on its own, and the “Unknown USB Device (Device Descriptor Request Failed)” error disappeared when Bluetooth began working.

Using a USB diagnostic tool, I can see that the USB 3.0 part of the front port attempts initialization but fails (Device failed enumeration, Problem Code 43).

USB 2.0 devices in the same port work normally, but USB 3.0 devices fail to initialize.

I have also performed the following additional steps:

System restore to a date when the port was working

Reinstallation of Windows 11

Removal of USB devices and drivers in Device Manager

Testing multiple USB devices

The rear USB ports are functioning correctly.

Since the computer is brand new and has been used for only two weeks, I am concerned that this may indicate a hardware defect with the front USB 3.0 port or the USB controller.

If necessary, I can provide the serial number and photos of the device for further verification.

Could you please advise what the next steps should be?

user

UsbTreeView LOG

=========================== USB Port14 ===========================

Connection Status : 0×02 (Device failed enumeration)
Port Chain : 2-14
Properties : 0×03
IsUserConnectable : yes
PortIsDebugCapable : yes
PortHasMultiCompanions : no
PortConnectorIsTypeC : no
ConnectionIndex : 0×0E (Port 14)
CompanionIndex : 0
CompanionHubSymLnk : USB#ROOT_HUB30#4&1fa16196&1&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
CompanionPortNumber : 0×05 (Port 5)
-> CompanionPortChain : 2-5

Device Manager Problem : 43 (CM_PROB_FAILED_POST_START)
Used Endpoints : 0

  ======================== USB Device ========================

DriverKeyName : ERROR_NO_SUCH_DEVICE

    +++++++++++++++++ Device Information ++++++++++++++++++

Device ID : USB\VID_0000&PID_0001\5&323E3323&0&14
Driver KeyName : -
Legacy BusType : PNPBus
Class : -
Class GUID : -
Service : -
Enumerator : -
Location Info : -
Address : 14
Manufacturer Info : (Standard USB Host Controller)
Capabilities : 0×64 (Removable, SilentInstall, RawDeviceOK)
Status : 0×01806400 (DN_HAS_PROBLEM, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER)
Problem Code : 43 (CM_PROB_FAILED_POST_START)
First Install Date : 2026-03-16 09:32:31
Last Arrival Date : 2026-03-16 09:32:31
EnhancedPowerMgmtEnabled : 0
Power State : D3 (supported: D0, D3, wake from D0)

    ---------------- Connection Information ---------------

Connection Index : 0×0E (Port 14)
Connection Status : 0×02 (DeviceFailedEnumeration)
Current Config Value : 0×00 (Configuration 0)
Device Address : 0×00 (0)
Is Hub : 0×00 (no)
Device Bus Speed : 0×02 (High-Speed) -> not true, see below in Connection Information V2
Number of open Pipes : 0×00 (0 pipes to data endpoints)

    --------------- Connection Information V2 -------------

Connection Index : 0×0E (14)
Length : 0×10 (16 bytes)
SupportedUsbProtocols : 0×04
Usb110 : 0 (no, port not supports USB 1.1) -> but Companion Port 2-5 does
Usb200 : 0 (no, port not supports USB 2.0) -> but Companion Port 2-5 does
Usb300 : 1 (yes, port supports USB 3.0)
ReservedMBZ : 0×00
Flags : 0×01
DevIsOpAtSsOrHigher : 1 (Device is operating at SuperSpeed or higher)
DevIsSsCapOrHigher : 0 (Device is not SuperSpeed capable or higher)
DevIsOpAtSsPlusOrHigher : 0 (Device is not operating at SuperSpeedPlus or higher)
DevIsSsPlusCapOrHigher : 0 (Device is not SuperSpeedPlus capable or higher)
ReservedMBZ : 0×00

---------------------- Device Descriptor ----------------------

bLength : 0×00 (0 bytes)

  -------------------- String Descriptors -------------------

String descriptors are not available (because the device has problem code CM_PROB_FAILED_POST_START)

Beelink CS-Jane

user Hi there,thank you for taking the time to troubleshoot the issue and provide detailed information.
Based on your description and the test results, this problem is most likely caused by a physical hardware issue.
This could be due to a fault in the internal wiring of the front USB ports, the connecting flex cable, or the USB 3.0 chip/module on the motherboard. Since you purchased the device just two weeks ago, if you bought it on Amazon, you can request a return or exchange within the return period, which would be more convenient for you.
Alternatively, you can contact our after-sales team via email to request a replacement: support-pc@bee-link.com. If you send an email, please include the serial number (SN) located on the bottom of the device and your proof of purchase.