Request for Firmware Update – AMD Phoenix Platform Prevents HVCI / Memory Integrity from Enabling
Hello Beelink Support,
I am contacting you regarding an issue with my Beelink SER9. I have been trying to enable Memory Integrity (HVCI) in Windows 11, but after extensive troubleshooting it has become clear that the system firmware and AMD platform drivers are preventing HVCI from starting.
I have already removed all third‑party and OEM drivers that could block HVCI, including:
Realtek LAN legacy drivers
Voice Clarity APOs
HID and USB drivers
Old AMD SMBus drivers
All non‑EV‑signed OEM INF packages
After cleaning the system completely, Windows still reports:
SecurityServicesRunning : {2, 3, 4, 5}
This means:
VBS is enabled
Credential Guard is enabled
DMA Protection is enabled
SMM Isolation is enabled
HVCI (Memory Integrity) cannot start due to platform restrictions
Windows DeviceGuard reports:
SecurityFeaturesEnabled : {0}
VirtualizationBasedSecurityStatus : 2
This indicates that the platform firmware does not fully support the requirements for HVCI, even though all drivers are compliant.
This is consistent with known issues on AMD Phoenix systems where:
AMD PSP drivers are not EV‑signed for HVCI
IOMMU/ACPI tables do not meet Microsoft’s isolation requirements
Firmware does not expose the necessary virtualization attributes for kernel‑mode code integrity
In short: the SER9 firmware currently prevents Memory Integrity from being enabled, even on a fully clean Windows installation.
This is a security concern, and I kindly request that Beelink:
Investigates the AMD Phoenix firmware configuration
Updates ACPI/IOMMU/PSP components to meet Microsoft’s HVCI requirements
Releases a BIOS/UEFI update that enables full VBS/HVCI compatibility
Many competing devices with similar hardware have already released firmware updates to address this, so I hope Beelink can do the same.
Thank you in advance for your assistance.
I am happy to provide logs, DeviceGuard output, or any additional information you may need.
Best regards,
