Frequent Shutdowns Mini C SER5 Max – Possible Hardware Defect?

Domex

I recently bought a Mini C SER5 Max with an AMD Ryzen 7 7735HC. In the first few days the device occasionally shut down, and I thought it might be due to Windows updates. Later, I noticed more shutdowns during a long file‑recovery operation from an external hard drive that lasted several hours, so I assumed it might be caused by the CPU overheating.
However, in the last two days the PC has been shutting down even when no active programs are running.
Is it possible that there’s a hardware defect?

Beelink CS-June

Domex

Hello there,

Sorry for the trouble.

Could you please send us a picture of SN code(two lines) at the bottom of machine ?

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to flash the original BIOS.

If the BIOS can’t solve the probloem, we suggest that you contact our after-sales email address: support-pc@bee-link.com.

We can help you apply for a more powerful power supply to solve the problem.

Have a nice day~

Domex

Hello, I’m in touch with after-sales service. Thank you.

Beelink CS-June

Domex

Hello there，

You are welcome. We are happy to help you.

If you have any questions during , please feel free to contact us.

Have a nice day!

WHY.A.H.WHY.A

Im having the same issue

SN: D58003FF40135
SER5 PRO-E-16500EJ0W64PRO-D
x2 HDMI Ports
BIOS Version/Date 5800H502, 2/15/2023

Any help will be appreciated.

Beelink CS-June

WHY.A.H.WHY.A

Hello there,

We have already informed the R&D team about your machine issues.

A new BIOS will be released later to solve the problem with your machine.

We will contact you as soon as we receive the new BIOS file provided by the developers.

Have a nice day~