Thank you for reaching out and for confirming that your device is still under warranty.
Regarding the TPM chip error you are experiencing, please follow these steps:
- First, try the following software/firmware checks:
Reset the TPM in Windows: Go to Settings → Update & Security → Device Encryption or run tpm.msc and select “Clear TPM”. (Note: This may affect BitLocker or Windows Hello – please back up your recovery key first.)
2.Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.
3.Reinstall or reset Windows to rule out system driver conflicts.
4.If the error persists (e.g., frequent TPM errors in Event Viewer, yellow exclamation mark in Device Manager), the issue is likely hardware‑related.
- Since the device is still under warranty, we can process a warranty claim:
Please send email to our support team support-pc@bee-link.com with the following information so we can proceed:
Proof of purchase (invoice, order screenshot, receipt)
Description of the TPM error (screenshots, error codes, any impact on Windows Hello, BitLocker, etc.)
