Hi there,
bringing this email thread into the forum (thread copied below).
I’m seeking the BIOS update please. From the terminal prompt, serial number is: D77353KG80535
Kind regards,
Hello
Thank you for your reply.
Please provide a photo of the serial number on the bottom of the device so we can send you the appropriate BIOS firmware updates.
Here are the drivers for SER6 MAX 7735:https://url.bee-link.cn/bcEf
Driver installation tutorial: https://buildin.ai/lizong/50c2dee7-dcde-4707-97d8-dc7eac84a4eb
If the issue persists after updating the drivers and BIOS firmware, we recommend that you try reinstalling the operating system.
Looking forward to your reply.
If you have any questions, please feel free to contact us.
Note: Due to our day and night shifts, you may be assisted by different support operators. We appreciate your understanding.
Best regards,
Yvette
Beelink Service
From:
Date:2026-04-21 07:11
To:support-pc support-pc@bee-link.com
Subject:Re: PC restarts multiple times per hour
Hi Bony (and team),
thanks for providing these steps.
Here’s what I’ve done so far:
- BIOS is SER6proMax_P5C8V20
- Order summary is attached.
- Removed RAM, cleaned and replaced.
- Downloaded heating diagnostic tool - results show nothing significant to report.
- Power supply - I don’t have another one to try, so this is not done.
- Ran a Memtest 86+ overnight (15 hours), and it passed 100% with no errors.
Kind regards,
On 17/4/26 19:52, support-pc wrote:
Hi
Sorry for the trouble.
Please send us a picture of SN on the bottom of the PC（2 lines） and a picture of the purchase record. Here are some potential solutions：
①Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_DtO2oa4aRP4bWtvxgKLj4QGhBpQ959cg5U3Yw4u1Cc
Next,please take out one RAM and leave the other one in it to test if the RAM is defective or not. When testing, please turn on the PC, and wait about one minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save. （If the PC comes with onboard RAM, you can ignore this solution ）
②Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.
③Please change another power supply.
④Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel —power option—change to High performance— change plan setting—advanced setting —processor power management— change both 100% to 99% , click save.
⑤Update graphics driver: Please uninstall the graphic driver in the device manager and install the new one. Here is the driver source :https://dr.bee-link.cn/index.php?dir= , click the item model , then you can find the related driver.After you send us the sn picture, we will provide you with the driver.
It is recommended that you reinstall the latest system from the Microsoft official website. Remember to back up your data first; here is the tutorial: https://url.bee-link.cn/74zu
If you have any questions, please feel free to contact us.
Note: Due to our day and night shifts, you may be assisted by different support operators. We appreciate your understanding.
Best regards,
Bony
Beelink Service
www.bee-link.com
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From:
Date:2026-04-17 17:36
To:support-pc support-pc@bee-link.com
Subject:PC restarts multiple times per hour
Hi there,
I am pursuing a warranty claim on my Beekink mini PC. However in the meantime please provide some technical support on the following issue:
- the PC restarts, unprompted, multiple times per hour. Sometimes the periods between restarts is only 5 minutes.
Details are:
SER6 MAX Ryzen 7 7735HS 4.75GHz
Product code: B0CGLLM45Q
Ordered on 23 September 2023, through Beelink official store on Amazon.
Seeking your assistance please.
