Only one powerplan 'balanced'

luckyluca

The ser8 froze (no screen, no input) and required a four seconds power button press to shutdown.
Upon the next reboot, I updated the amd adrenaline chipset and gpu drivers so that they are up to date.

And now, I can only see one power plan setting ‘Balanced’.

I played with the settings, temporarily disabled S0 sleep state, restored Windows factory presets, enabled s0 sleep state again, and I’m back to that single ‘Balanced’ power plan.

I swear I had ‘High Performance’ as well. Are the beelink’s plans different? Is there a way to restore the Beelink plans, in case there are tweaks/settings that I might be missing by using the Windows default plan now?

Best

Beelink CS-June

luckyluca

Hello there,

Could you please send us a picture of SN code(two lines) at the bottom of machine ?

1、You can try to clear CMOS :Please turn off the PC , unplug the power supply and HDMI cable , and press the CMOS pinhole for about 10 seconds. Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.
Please wait about one or two minute, if you can go to the system.
Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.
Here is the tutorial ：https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms

2、Please reset the system to solve the problem:
1）Enter the safe mode, and reset the system.
Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down
Do this many times until Windows boots into the Recovery Environmen.

2）If Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.
      Please try each option one at a time, then see of Windows will boot . . .
      Go to Troubleshoot - Advanced Option - Startup Repair
      See if Windows startup can repair itself
      Go to Troubleshoot - Advanced Option - System Restore
      Check to see if you have a restore point you can go back to          
      If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
     Upon restart, press 4 to enter Safe Mode
     Once in Safe Mode, backup your data if you do not already have a backup
     Open Device Manager and check to make sure all your Drivers are up to date
     Reboot to see if Windows will start Normally

3）If the above fails, go to Troubleshoot - Advanced Options - Reset this PC
Choose to keep your files and apps, just your files or to keep nothing
Then start the Reset

Have a nice day~

stuart012broad

Hello, The issue seems solved indeed, thanks for getting R&D team involved on this, they were pretty fast to come with a BIOS update once they looked into it.

luckyluca

I was sent the v35 bios, which I flashed.
I cleared the cmos.
I reflashed the vanilla image of Windows 11, which I backed up the day that I received the unit.

I let Windows update update, and AMD Adrenaline update both the chipset and graphics drivers. So, the unit is now up to date.

Under power plans, I still only see ‘balanced’. Is this normal?
I had to disable state0
reg add HKLM\System\CurrentControlSet\Control\Power /v PlatformAoAcOverride /t REG_DWORD /d 0
and enable the ultimate power plan
powercfg -duplicatescheme e9a42b02-d5df-448d-aa00-03f14749eb61
to have more power plans visible.

Since the bios update, CPU temp reaches 90+ °C under load, but the processor only reaches 4.2Ghz, it appears that the new BIOS is clamping values to avoid overheating, with both the ultimate power plan and with power booster set to off,on,aggressive. Neither make any difference.

I also see major latency using latencymon. Is this common or a symptom of hardware problems?

The unit powered on but the screen stayed off again. This happens when leaving the unit off and unplugged overnight.
Still monitoring things, but it appears something is wrong with the unit to me.

Beelink CS-Rose

luckyluca

Your PC has Modern Standby (S0 Low Power Idle/Connected Standby) enabled. In this mode, Windows only displays the “Balanced” power plan.

Open Command Prompt as administrator (Win+X → Terminal (Administrator)), and run: powercfg /a. You should see Standby (S0 Low Power Idle) available – that’s it. At this point, only the Balanced plan is functioning correctly.

Please try using memtest86 software to test the RAM.

luckyluca

memtest86 is successful and reported no errors after 4 passes over 3 hours.

The issue is with the unit I believe. There are blackscreens freezing the machine in Windows, during boot (where the Beelink logo stays frozen), and sometimes the screen is frozena and GRUB is skipped entirely. Recently, the front port usb is intermittent with an external portable HDD too.

I’m in contact with your email support, thank you

Beelink CS-Rose

luckyluca

Okay, we can communicate via email later.

For the intermittent USB connection, you can try:

Please uncheck the “Save Energy” option in the Device Manager: Universal Serial Bus Controller > USB Hub > Properties > Power Management > Uncheck “Allow the computer to turn off the device to save power”.

Have you tried reinstalling the system?