Hi everyone, I wanted to share a frustrating issue I’ve been dealing with on my Beelink SER8 and see if I’m the only one experiencing this. Starting yesterday, my mini PC began freezing completely. The symptoms were very specific: It would freeze right on the Beelink boot logo If I managed to get into Windows, it would freeze about 20 seconds after login. Weirdest part: The mouse cursor would still move smoothly, but the entire Windows interface was completely frozen and unclickable. After about 20 seconds of hang, it would crash with a DPC_WATCHDOG_VIOLATION (0×133) BSOD. I initially thought my internal NVMe SSD was dying or had a loose connection, but after some troubleshooting (and realizing it was a classic storage I/O hang), I traced it back to the recent AMD Chipset Drivers update - Version 8.05.04.516. I managed to completely uninstall this specific chipset driver package, and the system immediately became stable again. I’m going to do a clean reinstall of Windows 11 tomorrow just to be completely safe and wipe any corrupted leftover files. Has anyone else run into this issue with the 8.05.04.516 driver version? I also made a post on reddit and other people are having the same issue, pls beelink team fix the issue. EDIT: I just did a fresh win11 install without installing AMD adrenaline software and the chipset drivers and the pc is working fine, so i guess the culprit is really the chipset drivers

I have the same issue, with the same message. PRoblem is located with the chipset driver that was installed on 20/5. Result is that my pc was so badly damaged that i cannot boot in recovery mode. I am in the middle of a project and AMD destroyed me.

OMG!!! 😳 I have 2 SER8 8845 computers and one of them automatically installed the buggy 8.05.04.516 chipset drivers. And now like everyone else my PC is locking up like crazy. I am going to do a clean install tomorrow but this time only use the AMD display and chipset drivers from beelink. Luckily my other SER8 8845 did not automatically install these buggy chipset drivers. Hard Lesson learned. 😩

i cannot believe these guys in AMD. They publish a buggy product without bothering testing it properly. . . at least you are lucky and have one machine. I went back to an old laptop and will have to install may things from scratch. Hopefully i saved source code to an external SSD before the major lockup . . .

Fmtrx i wrote a mail to amd support and they told me this: Thank you for contacting AMD Support. I am so sorry to hear that your Beelink Mini PC froze and that you had to go through the hassle of completely reinstalling Windows 11 just to get it working again. I understand how incredibly frustrating that must have been, and I am here to help clarify exactly why this happened so you can avoid it in the future. To explain what occurred: the chipset drivers offered directly on the AMD website and through the AMD Adrenalin software are designed specifically for standard desktop motherboards (such as AM4 and AM5 socket motherboards). However, your Beelink SER8 features a Ryzen 8745HS, which is a mobile processor built primarily for notebooks, all-in-one PCs, and mini-PCs. Systems like yours use highly customized motherboard architectures. Because of this, the generic AMD chipset drivers are not compatible and can cause severe system conflicts. To keep your system running safely and smoothly, the chipset and graphics drivers must be downloaded exclusively from the manufacturer. We highly recommend visiting Beelink’s official support website and downloading the specific drivers they provide for the SER8 model, as those have been tested and validated for your exact hardware configuration. So basically they say its not their fault

I call BS on this one. They have a special software manager called ‘Adrenaline’ which oughts to be smart enough to block updates of 780M when the driver is epicentered for the desktop chipset. Even if windows tried to install the driver silently, Adrenaline should be able to block if the driver was incompatible. I cannot accept their excuse. Besides previous version of Adrenaline and chipset driver worked perfectly for the mini pc. Naming the software ‘Adrenaline’ was the only wise move they did in AMD. Its main role is to raise the adrenaline of users after catastrophic failures.

Beelink CS-June Could you please clarify what you mean by “system file”? If you are referring to a Beelink Windows image to reinstall the OS, I want to clarify that I do not need it. I have already performed a clean install of Windows 11 and my PC is currently working fine. The reason I reached out is to report this severe bug. I kindly ask you to escalate this specific driver conflict to your technical and engineering team. Many users on Reddit are suffering from these exact same random freezes after updating their AMD drivers. We need Beelink to investigate this compatibility issue with AMD so we can safely update our systems in the future without our PCs crashing.

I agree with Joo , I spent hours to understand what happened and try to solve this big issue with AMD drivers and I have no more time to solve it alone. Please Beelink do something!!!!!

I had the same issue and I just tested it by installing the same update again. Within a minute of booting, the PC froze. The fastest way out of the issue is to use a recent restore point. For now I disabled auto-update in AMD software manager. This is the software that caused it: Chipset Drivers 8.05.04.516

Nhawk and @Nazario and @jooli Hello there, We are very sorry for the inconvenience caused to you due to the machine failure. At present, our R&D team has already become aware of the machine malfunction issues you have reported. The problem you encountered is related to AMD chipset/graphic driver compatibility. Currently only the original factory driver is fully compatible with our devices. The latest official AMD drivers are not yet adapted for our models. Our R&D team is in communication with AMD to optimize and match the newest drivers. To fix the recurring startup failure without system reinstallation, please roll back to the original built-in graphic driver temporarily. This will stabilize your device startup performance. We will keep you updated once the compatible new driver is released. Have a nice day~

SER8 (R7 8745HS) Freezing / DPC_WATCHDOG_VIOLATION 0x133

Beelink CS-June

Big71

Hello there,

Thanks for your sharing.

If you have any questions during the use of the machine, please feel free to contact us.

Have a nice day!

Nickan

Hello there,

Thanks for your suggestion.

The download section on Beelink’s official website has already released the latest BIOS file for the SER8 model.

Please pay attention to this webpage: https://dr.bee-link.cn/?dir=uploads%2FSER%2FSER8-8745%2FBIOS

The reason why your previous file download was slow might be that many people were downloading simultaneously. If you download the file during off-peak hours, it will be faster.

Have a nice day~

TomServo92

I did the BIOS update today and turned updates back on. Adrenaline was updated and so far, no issues. Keeping my fingers crossed.

Beelink CS-June

aleloco

Hello there,

I have sent you the lastest BIOS file, please check your PM.

Have a nice day~

TomServo92

Hello there,

We are very glad to hear that your problem has been solved.

If you have any questions during the use of the machine, please feel free to contact us.

Have a nice day!

aleloco

Hello,

I am having the same issue and want to know if I need to update my BIOS as well. I have already updated my AMD drivers, but I’m not sure if it completely solved the issue. Here are the details:

SN: Y88454LF70389
SER8-L-321TBVK0W64PRO-DP/XA

Bios Version: SER8_P5C8V29

AhmadZ

I recently purchased ser8 mini PC.
I am currently in KSA with 220v .. please advise if it is fine to use the 120v power adapter that came with the device .. the adapter support 220v?.
Moreover, the MiniPC works fine for one day until windows update happened and the PC is kept in freezing/restarting.
Please advise how to fix it or i should returned it ?

Beelink CS-June

AhmadZ

Hello there.

Could you please send us a picture of SN code(two lines) at the bottom of machine ?

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS and solve the problem.

Don’t worry, this power supply is produced by us, the power supply is marked 100-120V just to meet the export certification, in fact, this power supply can be used for 100-240V voltage.

Have a nice day~

AhmadZ

attached

AhmadZ

Beelink CS-June

AhmadZ

Hello there,

Sorry for your waiting.

I have sent you the lastest BIOS file, please check your PM.

Have a nice day~

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