EQR5_D4-L-32500SD0W64PRO-HD/XA video problem

LennyS

Hi. I have a EQR5_D4-L-32500SD0W64PRO-HD/XA

I have been working with support since Jan 13, 2026, to resolve an intermittent graphics issue, where the video signal goes blank intermittently. Support responded within a couple of days and provided several BIOS options to download and install. All of them resulted in an error. By the time an additional download link was provided, I did not have time to deal with that since my other clients took precedence. I was free to continue working on the problem on April 29, but the link was not available. I contacted support to request the BIOS link again, and have not heard from support since. What is going on? Does support email get serviced?

I can’t provide the necessary screenshots in this forum post since all of them are above the file size restriction..

Please respond to this issue. Thank you.

Beelink CS-Bony

LennyS
We are truly sorry.

Our after-sales email system usually replies to customer inquiries on the same day.

Was your inbox too full, causing our email to bounce?

Alternatively, you can check your spam/junk mail folder.

Please provide a two-line image of the serial number (SN) and your current BIOS version.

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.

We will send you the latest BIOS file here.