video drivers for Beelink SER5 MAX 7735HS

TomZ

Hello,

I have a Beelink SER5 MAX 7735HS and performed a clean Windows 11 Pro installation. Windows is activated and Ethernet, Wi-Fi, and Bluetooth are working after installing Beelink drivers.

However, the display adapter still shows as Microsoft Basic Display Adapter, and my second monitor is not detected. The AMD generic installer caused recovery failures, so I need the correct Beelink/OEM graphics driver package for this exact model. I have examined the drivers repository, but it is not clear which download is proper for my unit.

Graphics hardware ID:

PCI\VEN_1002&DEV_1681&SUBSYS_01241002&REV_06

Please provide the correct Windows 11 graphics/display/VGA/Radeon driver package for the SER5 MAX 7735HS.

Thank you.

Beelink CS-June

TomZ

Hello there，

Could you please send us a picture of SN code(two lines) at the bottom of machine ?

Here is the driver file you need: https://url.bee-link.cn/UX3B

Here is the tutorial: https://buildin.ai/lizong/share/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

Have a nice day~

TomZ

Beelink CS-June

TomZ

Hello,

Thank you for the reply and the driver link.

I downloaded and extracted the driver package you provided: EQR6-Driver_2024-08-28_7-29-43`

I am not comfortable running the included AMD Adrenalin installer directly because I have already tried the AMD generic/Adrenalin route, and it caused serious Windows failures.

Specifically:

I performed a clean Windows 11 Pro install on my SER5 MAX 7735HS.
Windows is now activated.
Ethernet, Wi-Fi, and Bluetooth are working.
Device Manager still shows the display adapter as Microsoft Basic Display Adapter.
My second monitor is not detected.
I previously attempted to install the AMD Adrenalin graphics package.
The PC failed during/after the AMD installation attempt and required Windows Recovery/System Restore to boot again.
I created a restore point and tried again more carefully, but the AMD/Adrenalin route again led to a recovery failure.
Searching the extracted files on C:\ found no .inf file containing this hardware ID:

PCI\VEN_1002&DEV_1681&SUBSYS_01241002&REV_06

Could you kindly provide the specific graphics/display/VGA driver package for the SER5 MAX 7735HS that can be installed through Device Manager or pnputil, preferably with a .inf file matching:

VEN_1002&DEV_1681

I am specifically trying to avoid running the full AMD Adrenalin installer again because it has twice caused recovery failures on this system.

Please confirm which exact file/folder in your driver package should be used for the graphics driver, or provide a separate direct download for the correct display driver.

Thank you.

Beelink CS-June

TomZ

Hello there，

It is recommended that you first uninstall the graphics card driver, and then update the “whql-amd-software-adrenalin-edition” graphics card driver provided by us in the driver file.

You can try to clear CMOS :Please turn off the PC , unplug the power supply and HDMI cable , and press the CMOS pinhole for about 10 seconds. Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.
Please wait about one or two minute, if you can go to the system.
Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.
Here is the tutorial ：https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms

Have a nice day~

TomZ

Hello,

Thank you for the instructions.

I am reluctant to follow your instructions given my experience so far. My goal is to resolve the missing dual-monitor support without risking the only stable Windows instance I currently have. The current Windows installation is usable, but it does not properly support my second monitor. Because previous graphics-driver attempts have resulted in Windows recovery/repair failures, I was not comfortable running another full graphics-driver installation directly on the working SSD, where I have re-established essential applications.

Instead, I attempted a safer approach using a separate blank 500 GB SSD.

Here is what I did:

I removed/protected my working Windows installation and installed a separate 500 GB SSD with no operating system. The intent is to determine if installing the whql-amd-software-adrenalin-edition-26.5.2-win11-a works or not.
I booted from a Windows 11 USB installer and performed a fresh Windows 11 installation.
Windows 11 initially installed cleanly.
Windows Update downloaded and installed updates.
After the updates, Device Manager showed the display adapter as:
AMD Radeon ™ Graphics
However, Windows still did not detect my second monitor, an HP Pavilion 24xw display. I was able to use an Acer monitor, but the HP Pavilion 24xw was not detected.
I then rebooted the PC.
After the reboot, the system again entered the Windows recovery screen with the message:
“Your device ran into a problem and couldn’t be repaired.”
I then attempted another completely fresh Windows 11 installation from the USB drive onto the same separate SSD.
Near the end of that installation process, the PC powered off unexpectedly.

Because of these repeated failures during clean Windows installation testing, I consider the separate-SSD diagnostic experiment unsuccessful. More importantly, it makes me unwilling to run additional full graphics-driver procedures on my only stable Windows installation.

To be clear, I am not refusing to follow your advice. I attempted to follow a safer version of the procedure on a separate SSD so that I would not corrupt my working Windows instance. The result was that even a clean Windows installation became unstable after rebooting.

At this point, I need a safer and more specific driver-installation method.

Please provide one of the following:

The exact OEM graphics driver folder/file that should be installed manually through Device Manager or pnputil, without running the full AMD Adrenalin installer.
The exact INF file in your driver package that supports this AMD graphics hardware ID:
PCI\VEN_1002&DEV_1681
If needed, I can provide the full hardware ID including the SUBSYS value from Device Manager.
Confirmation whether the repeated recovery failures and unexpected shutdown during Windows installation indicate a possible hardware, BIOS, or firmware defect with the unit.

I am specifically trying to avoid another unrecoverable Windows boot failure. Please provide a direct manual graphics-driver installation method, or advise whether the unit should be repaired or replaced.

Thank you.

Beelink CS-June

TomZ

Hello there,

We are very sorry that we currently have no other driver files available for you.

Could you please tell me if the machine can output video normally when it is connected solely to an HP Pavilion?

Based on the information you provided, the repeated failure of recovery and unexpected shutdowns during the Windows installation process may be due to hardware, BIOS or firmware defects in the device.

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.
Have a nice day~

TomZ

There is no video output when the HP Pavilion 24xw is the only connected display.

Here is the Main page.

Beelink CS-June

TomZ

Hello there,

Could you please tell me if there are any other brands of monitors that you could try connecting to the machine for use?

I have sent you the lastest BIOS file, please check your PM.

Have a nice day~

TomZ

I am using an Acer S241HL monitor. It works with the Microsoft Basic Display Adaptor.

Is there a fallback procedure for the BIOS update if the SER5 MAX does not boot after updating?

Beelink CS-June

TomZ

Hello there,

Could you please tell me if you have updated the BIOS file we provided recently?

If the machine fails to boot up after the BIOS update, it might be due to a power interruption during the update process. In such cases, it is usually necessary to send it back to the factory for repair.

Have a nice day~

TomZ

Beelink CS-June

I was hesitant to proceed with the BIOS update knowing the possibility that the procedure could render this SER5 MAX unusable. I proceeded anyway and my instincts were correct. The update failed and now it will not boot.

After booting from the USB drive with the BIOS files you sent, the first attached screen displayed and performed a number of steps as shown. The UEFI shell did not launch (as shown in the instructions), the screen went blank, and the computer turned off after 10-15 seconds. There was no opportunity to enter fso, fs1, etc. I made a second attempt and the result was the same.

I attempted to boot from the Windows drive, however it went into automatic repair mode and proceeded to power off.

Despite not being able to get this replacement to recognize a second monitor, my recovery efforts to get back on track were 80% complete. Now, I wonder if all this work has been lost. I hope the C: drive is still intact, but I will not know with this unit.

After all the time and frustration I have experienced, sending this unit back for repair and waiting for it to return is not acceptable. Please arrange to ship me a working replacement with Windows 11 Pro installed. In turn, I will return this one in its original package.

Beelink CS-June

TomZ

Hello there,

Sorry for the trouble.

We suggest that you contact our customer service email to send the faulty machine back for a replacement - support-pc@bee-link.com

Have a nice day~