I have a First Gen GTR 9.0 Pro. I’m hitting the well known issue of the Ethernet hardware disappearing.
I have tried a bunch of troubleshooting steps but none of it worked.
I would like to send it in for warranty.
How would I go about it? It was bought from PeakHD Media - Thailand
- Model: GTR9 Pro (DMI reports AZW / GTR Pro, SKU 75)
- CPU: AMD Ryzen AI Max+ 395
- BIOS: GTRP112 (2026-06-10)
echo "=== $(hostname) — $(uname -r) ==="
echo "-- PCI network hardware --"; lspci | grep -iE 'ethernet|network'
echo "-- USB ethernet --"; lsusb | grep -iE 'ethernet|gigabit|rtl815|r815|ax881|aquantia' | grep -vi wireless || echo "(none)"
echo "-- interfaces --"; ip -br link | grep -viE 'lo |docker|veth|br-'
if lspci -d ::0200 | grep -q .; then echo "ETHERNET FOUND: YES"; else echo "ETHERNET FOUND: NO"; fi
WHEN BORKED
=== gtr9pro — 7.0.0-29-generic ===
– PCI network hardware –
c1:00.0 Network controller: MEDIATEK Corp. MT7925 802.11be 160MHz 2×2 PCIe Wireless Network Adapter [Filogic 360]
– USB ethernet –
(none)
– interfaces –
wlp193s0 UP 9c:c7:d3:0a:74:62 <BROADCAST,MULTICAST,UP,LOWER_UP>
ETHERNET FOUND: NO
WHEN WORKING
=== gtr9pro — 7.0.0-29-generic ===
– PCI network hardware –
c1:00.0 Network controller: MEDIATEK Corp. MT7925 802.11be 160MHz 2×2 PCIe Wireless Network Adapter [Filogic 360]
c4:00.0 Ethernet controller: Intel Corporation Ethernet Controller E610 10GBASE T
c4:00.1 Ethernet controller: Intel Corporation Ethernet Controller E610 10GBASE T
– USB ethernet –
(none)
– interfaces –
enp196s0f0 DOWN 78:55:36:02:cd:ac <NO-CARRIER,BROADCAST,MULTICAST,UP>
enp196s0f1 DOWN 78:55:36:02:cd:ad <NO-CARRIER,BROADCAST,MULTICAST,UP>
wlp193s0 UP 9c:c7:d3:0a:74:62 <BROADCAST,MULTICAST,UP,LOWER_UP>
ETHERNET FOUND: YES
