RachelCM
Hello there,
Could you please send us a picture of SN code(two lines) at the bottom of machine ?
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.
May I ask if your machine is SER8? If so, then your machine can choose to update the latest AMD graphics card and chipset drivers after updating the latest BIOS
Have a nice day~