Hi Beelink support,
I have a Beelink SER5 Pro, AMD Ryzen 7 5850U, currently running Proxmox VE. My unit is rebooting randomly and very frequently (multiple times per hour at times), with no clean shutdown sequence in the logs - the system just resets.
Current BIOS version: SER5H512 (dated 09/06/2024)
The kernel log confirms the cause on several of these reboots:
- random hard reboots (AMD data fabric sync flood)
Sep 11 23:17:29 pve kernel: x86/amd: Previous system reset reason [0×08000800]: an uncorrected error caused a data fabric sync flood event
Sep 12 03:45:16 pve kernel: x86/amd: Previous system reset reason [0×08000800]: an uncorrected error caused a data fabric sync flood event
Sep 12 03:55:51 pve kernel: x86/amd: Previous system reset reason [0×08000800]: an uncorrected error caused a data fabric sync flood event
Sep 12 04:05:07 pve kernel: x86/amd: Previous system reset reason [0×08000800]: an uncorrected error caused a data fabric sync flood event
Sep 12 10:46:50 pve kernel: x86/amd: Previous system reset reason [0×08000800]: an uncorrected error caused a data fabric sync flood event
This matches 5 separate reboots in under 15 hours, all with the same reset code [0×08000800].
I also noticed the NVMe SSD’s SMART error counter increases right around each of these resets:
Sep 11 22:13:28 pve smartd[852]: Device: /dev/nvme0, NVMe error count increased from 460 to 462 (0 new, 1 ignored, 1 unknown)
Sep 11 23:18:59 pve smartd[849]: Device: /dev/nvme0, NVMe error count increased from 464 to 466 (0 new, 1 ignored, 1 unknown)
Sep 12 03:46:47 pve smartd[839]: Device: /dev/nvme0, NVMe error count increased from 466 to 468 (0 new, 1 ignored, 1 unknown)
Sep 12 03:57:21 pve smartd[841]: Device: /dev/nvme0, NVMe error count increased from 468 to 470 (0 new, 1 ignored, 1 unknown)
Sep 12 10:35:49 pve smartd[847]: Device: /dev/nvme0, NVMe error count increased from 470 to 474 (0 new, 1 ignored, 3 unknown)
System details:
- Model: Beelink SER5 Pro, Ryzen 7 5850U
- BIOS: SER5H512 (09/06/2024)
- DMI string: AZW SER/SER
- RAM: 16GB
- OS: Proxmox VE
Could you please confirm whether there is a newer BIOS version for this exact model/CPU that addresses AMD data fabric sync flood resets, and sen
d me the correct download link? I want to make sure I flash the right ROM for my specific unit rather than guessing from the general download repository.
Thanks in advance for your help.
