Audio problems

Edi64ro

Hi, I’m trying to connect a rode videomicro II microphone to beelink ser 5, but the computer doesn’t recognize it. I tested the microphone on a laptop and it has no connection and operation problems. I have the Win 11 updates up to date.

support10

Hello there，

Could you please send us the link to your microphone?

Could you please send us a picture of SN code at the bottom of machine ?

Then we can help you better.

Have a nice day!

Edi64ro

SN is A55603AH50877 and link for mic is https://rode.com/en-us/microphones/on-camera/videomicro-ii

support7

hello, have checked that, you need to buy a usb sound card to solve that, thanks

Edi64ro

Thanks!

support6

Hello
we are glad to help you!