Beelink SER6 Max Mini PC, AMD Ryzen 9 6900HX - application memory errors

beelink-enjoyer

I will briefly detail the history of my dilemma:

In attempting to not use a Microsoft account on the device, I created a local account and removed the Microsoft account which I initially logged into the device with. Following this process, my user profile had an incorrect name in the file directory “Users” and I would occasionally receive permissions related errors from applications.
To resolve the permissions errors I followed the advice of a MS support forum post to “Replace all child object permissions with inheritable permissions from this object” within Advanced security properties of the user directory having the problems. The result of this was complete application inoperability/instability - even basic features of the OS began to struggle, such as Windows search and taskbar.
At this point I decided to “Reset” the operating system and start over. It was unable to do so from cloud files, so I ran the reset from local files. It seemed to work but I noticed slightly concerning things during and afterwards: the progress indicators during the reset would appear/vanish. After windows completed the reset and I signed in with a local account, various start menu items failed to properly load/display. I attempted to run a basic troubleshooting utility within windows and was met with an error that Windows was missing the proper software to open the native troubleshooter. Applications would still crash constantly and at this point I noticed that the application problems were indicating a memory problem in their error text (though many applications crash with no error presented, too).
I attempted another reset, and this time the cloud option did work - so I opted to use that. While this reset seemed to go better, ultimately applications will still reliably/immediately crash, in what I assume are memory errors.
I was going to try to install windows from USB using the windows media creation tool. But, it is unable to see any available partitions to install the OS onto. I assume this is because they are using a RAID configuration and I am missing the necessary driver - but honestly, at this point I’m in over my head. I have configured RAID on devices before but it has been several years and I think the knowledge I once possessed has become too dated to be of use without insight from people with more recent experience.

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Any insight is appreciated. I would be happy with just having the device complete reset to the initial factory configuration. The fact that I am receiving reproducible/consistent OS instability after two resets has me very concerned. I do have work experience in IT but without official documentation, direction and resources from beelink support I am at an impasse.

support4

Hi there
Please try our way to reset here :
Reset

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see if Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode
Once in Safe Mode, backup your data if you do not already have a backup
Open Device Manager and check to make sure all your Drivers are up to date
Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC
Choose to keep your files and apps, just your files or to keep nothing
Then start the Reset

2.
1.Please take out the RAM and SSD ,please clean the contacts of the RAM with a rubber.
Then put them back safely and firmly.
Here is the tutorial:
https://mega.nz/file/XqZX0TIR#_DtO2oa4aRP4bWtvxgKLj4QGhBpQ959cg5U3Yw4u1Cc
or [https://mega.nz/file/7nwDmCaL#UyzSmVkqJG8HW9dhjHhLkkzdP9gt2Br3xyCG1SCdbrA]

Please take out one RAM and leave the another one in it to test if one RAM can work well .

3.Please go to BIOS advanced page >ACPI settings > enable ACPI auto configuration.

4.Go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

5.Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel —power option—change to High performance— change plan setting—advanced setting —processor power management— change both 100% to 99% , click save.

beelink-enjoyer

Thank you for the suggestions. I had tried most of those before reaching out for support; none of them provided resolution in my case.

However, I did contact support-pc@bee-link.com via email and I was distributed “system” files to re-image the device with (including a tutorial) and this process did resolve my problem.

Anyone reading this in the future: provide your proof of purchase and serial to support-pc@bee-link.com and they can distribute factory-image system files to you for resolution.

support10

Hello there，

You are welcome. We are happy to help you.
If you have any questions , please feel free to contact us.

Have a nice day!