Hello, I purchased a MINI S12 pro device and I like to return to seller.
Please can you tell me how can I do a factory reset for this product?
Can you help me? Thanks in advance.

    Thanks for the reply support11.

    I have applied the indicated procedure and I have seen that it does not eliminate previously installed programs, documents or users created.
    Is there any additional procedure for the device to be in the state in which I bought it? (no user files, no programs, no documents, etc.)

    Thank you very much in advance.

      bruce Please try to reinstall the system, which will clear all files. The system files and tutorials will be sent to you via pm.

        7 days later

        Thank you very much for your help, it worked!

          2 months later

          Merhaba cihazıma yazılım yüklerken kapandı açılmasını bekledim açılmadı mavi ışık yanıyor. Kablolu ve kablosuz klavye ile deniyorum f7 ve delete tuşu ama hiç tepki yok ekran gelmiyor hiç ne yapmam gerekiyor bilmiyorum yardımcı olur musunuz lütfen.

            7 months later

            I need to return a Mini S Pro computer. How to reset to factory and remove personal info?
            Thanks,
            Chip Gallo
            (sent via e-mail also)

              chipgallo
              The following are the solutions you need to restore the machine to factory Settings and delete your personal information:

              Method One: Reset through Windows system (applicable to models pre-installed with Windows)
              Enter the Windows recovery environment
              Open “Settings” > “Update & Security” > “Restore” > “Reset This Computer” > select “Delete Everything”.

              Or when starting up, press F7 or F9 multiple times (the shortcut keys for some Beelink models) to enter the startup menu, and select “Troubleshoot” > “Reset This Computer”.

              Select the reset option

              According to the prompts, select “Completely Clean the Drive” (complete recovery) or “Delete Only My Files” (Quick reset).

              It may take 30 minutes to 1 hour to wait for the system to complete automatically.

              Method Two: Use the recovery partition (supported by some models)
              When starting up, press the F7 or ESC key continuously (for specific key positions, refer to the manual) to enter the startup menu.
              Select the option named “Recovery” or “HDD Recovery”.

              Follow the on-screen prompts to complete the recovery (this operation will delete all personal data).

              Method Three: Reset through BIOS/UEFI (hardware-level recovery)
              When starting up, press DEL or F2 to enter the BIOS.
              Find the “Load Optimized Defaults” or “Restore Defaults” option and save to exit.

              If you need to reinstall the system, you should prepare a USB boot disk (you need to download the system image in advance).

              Method Four: Reinstall the system (Applicable to system crashes)

              It is recommended that you can go to Microsoft official website to download the corresponding win11 PRO system file to install, this is the tutorial: https://url.bee-link.cn/74zu

              For after-sales issues such as returning the machine, please contact us via email.

                2 months later

                DougB

                Hello there,

                Please try using a different browser and disable any ad-blocking/interception settings.