Audio problems Win11

beelinkattendotnet

The audio stop working on my device, it says no audio device is present. It was working up till a few weeks ago.
SN: 1035G2LH40197
SEi-1035G1-16500010W64PRO-V13

Are there any updates available?

Thank you.

support1

Hello there,

Sorry for the trouble. Don’t worry, the PC has one-year warranty.

Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let’s do some troubleshooting. Here are some potential solutions:

1.Please right click window–click “”setting“—Sound—-more sound setting –click “playback”–right click speaker—properties–controller information —properties—update the driver. You also need to check if the speakers is disabled or not in the playback setting.

Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer.
Here is the driver for you to update,

Here is the driver : https://url.bee-link.cn/nhiM

Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial
https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w or https://url.bee-link.cn/5FdW

HotCzech46

I will take the various options you gave, and address them one by one. None of them worked for me.
First, the information on the back of the mini pc showing serial number and model number is included in my original post. I purchased it from Amazon in Feb of 2023, so I know it is past the one year support date but I still need to get it working.
I have addressed each of your suggestions below in order:

When I go to the Sound settings, it states “No audio devices are installed”, although I have a bluetooth speaker installed and another speaker installed by USB and another one plugged into the earphone jack. The computer will not recognize any sound output device and if I try to install a new one, it just spins and eventually says it cannot find any.
I ran the troubleshooter. I ran it many times. It keeps just saying I have no sound output devices installed and will not go forward.
I downloaded the driver file, but there are no devices to install any new drivers. The driver file is not self-executing, so I have to have a sound device installed so I can search this file for a new driver. However, there are no sound output devices installed and it will not allow me to install one.
There is no CMOS button on this machine. I have searched all areas for a pinhole to do as your video shows, but there is no pinhole.
Your email did not include a number 5 solution.
BIOS version is FP655U505
Updating the BIOS was the only thing I could come up with that could fix the problem. Let me know if there is anything I missed.
HotCzech46

support1

HotCzech46 Hi there,

Your BIOS is the latest one.
About the driver update, please follow the instruction: https://buildin.ai/lizong/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

Here is the pinhole position:

Image description