SER 6 Max will not Wake up with mouse/keyboard input. Have to press the power button to get “Attention” / logon screen when the screen saver activates.

?

T

Hi there,
①Please go to device manager—separately right click the keyboard and mouse–properties–power management–check “Allow the device to wake the computer”

②Please disable startup in the power option. In Control Panel, click the Power Options.

Select the Choose what the power buttons do.

Uncheck the “Turn on fast startup.”

Select Save Settings.

③On your keyboard, press the Windows logo key and type cmd. Then click on Command Prompt and click Run as administrator. Click Yes when prompted with a User Account Control window. Type powercfg.exe /hibernate off && powercfg.exe /hibernate on and press Enter. Again, try to put your PC to sleep and wake it up to see if it functions properly.

④Tweak power settings

1.On your keyboard, press the Windows logo key and R at the same time, then type powercfg.cpl into the box and press Enter.

2.Click the chosen power plan and click Change plan settings.

3.Click Change advanced power settings.

4.Double-click on Sleep, then set Allow hybrid sleep in Off and set Allow wake timers to Enable.

5.Click Apply > OK. Restart your computer, test on your machine again and see if it wakes up without fail.

5 months later

Sorry for the Delay!

#4 cannot set It.4 to allow hybrid sleep or allow wake timers as the entries do not exist.
Image description

Everything else is set to 1-3 but still will not wake on keyboard most of the time (I think that sometimes I have an app in the background that prevents “Sleep” so the displays just start up on KB/Mouse)

Tony

    TonyE
    Hi Tony

    Did you solve it by the app ?

      Nope - but interestingly, I can just turn on my connected Scanner and it wakes up….

      Tony

      Thanks for your patience and your time.We recommend you use a wired mouse.