Beelink SER6 6900HX audio port not working and no Realtek Driver

nibiew

Hi, I am experiencing a problem with my audio port (Bluetooth is fine) for my Beelink SER6 6900HX (Windows 11 Pro), and there is no Realtek Audio Driver installed. Could I check if there is anyone who could advise on a solution, please? Thank you.

support10

Hello there,

Could you please send us a picture of SN code at the bottom of machine ?

Here are some solutions for the audio problems：
1.Please right click window–click “”setting“—Sound—-more sound setting –click “playback”–right click speaker—properties–controller information —properties—update the driver. You also need to check if the speakers is disabled or not in the playback setting.

Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer.
Here is the driver for you to update,

Here is the driver file: https://url.bee-link.cn/bcEf
The tutorial: https://url.bee-link.cn/wEmk

Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w]or [https://url.bee-link.cn/5FdW]

Have a nice day!

nibiew

Image description
Uploaded the serial number here. The driver files suggested do not work. Is there another link for this model? Thank you.

support4

nibiew
Hi there， Please try this link
https://url.bee-link.cn/bcEf

nibiew

Sorry, Device Manager does not detect the drivers you have shared (the same link was shared as the previous reply).

I already have “Speakers (High Definition Audio Device)” installed. However, the Properties shows this message:
Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0897&SUBSYS_1F660202&REV_1004\5&28374cfe&0&0001 requires further installation.

Also, there are three “Other devices” which do not seem to be working:

PCI Data Acquisition and Signal Processing Controller
PCI Encryption/Decryption Controller
Unknown device

Could you advise on what I should do to fix the audio issue and install the correct Realtek drivers?

support10

nibiew

Hello there，

Here is the new driver file link: https://mega.nz/file/W6JmWIDS#2VE4ZZ6iLz3sB_Vfpj4driqZsdE0njq51zPes6paqaI

Here is the new tutorial of installing the driver:https://lizong.buildin.ai/lizong/share/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

Here is the tutorial of PCI driver: Go to device manager, right click the PCI—update driver—choose the driver from the PC—system device —standard device—APCI controller–click OK

May I ask if your machine is connected to other external devices besides mouse and keyboard？

Have a nice day！