Stingray I have a SER5 AMD Ryzen 7 pro 5850U and updated windows 11 however my SteelSeries arctic 7 microphone is not picking up audio when connect by usb. I have to use a aux cord to use the my mic and realtek show a usb as input.
support6 Stingray Hello, Sorry for the trouble. Don’t worry, the PC has one-year warranty. Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let’s do some troubleshooting. Here are some potential solutions: 1.Please right click window–click “”setting“—Sound—-more sound setting –click “playback”–right click speaker—properties–controller information —properties—update the driver. You also need to check if the speakers is disabled or not in the playback setting. Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer. Here is the driver for you to update, Here is the driver :https://dr.bee-link.cn/?dir= click the item model , then you can find the related driver. Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w or https://url.bee-link.cn/5FdW Best regards! Wendy Customer Support
