WIFI PROBLEMS GTI 12

cysi3

i just brought gti 12 ultra recently.
the wifi speed is worst after connect with docking station.
before use docking station, there is not issue with wifi speed.

support1

Hi there,

Could you please send us a picture of your docking station ?

Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.

Please update the wifi driver https://url.bee-link.cn/dCVv

cysi3

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Hi,

My bios pic and docking station pic attached.

1 more question the file give is 12900h is it compatible with 12900hk?

cysi3

Hi,

Do i have to install all the driver given?

Thanks

support1

Hi there,
Your BIOS is the latest one.
Does your docking station have black Insulation mylar sheet and Copper foil sheet ?
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cysi3

Hi,

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Refer to the picture attached, i believe it have.

Regarding the wifi driver, my current version is higher than you given one. do i still have to update?
my current wifi driver version is 23.100.0.4.

Thanks

support1

Hi there,

Please go to device manager and uninstall the wifi driver , then reinstall the wifi driver we sent you.

cysi3

Hi,

i am unable to uninstall the wifi driver, once i uninstall it will be back automatically.

Thanks

support1

cysi3 Hi there ,

After you uninstall it, you don’t need to scan it, just update the one we sent you.

cysi3

hi,

After i uninstall and i try to install the driver given, it will show image below:

Image description

Thanks

support1

cysi3 Hi there,

After you uninstall it, please restart the PC.
I don’t think it is the driver problem.
It might be the dock issue.
How about you contact our support for a docking station replacement?
Here is our email support-pc@bee-link.com

anotheropinion

I had similar problem once I have purchases the same device: after certain period of time WiFi connection started to degrade - problem has started with impossibility to connect to 5hz network, having only 2.5. I have WiFi 6 by the way. Then after driver update from Intel (AX200 module) I had connection with 5hz with constant drop of the speed to 0.5 mbps et cetera.
After reading of multiple forums and documentation, changing WiFi channels, reinstalling, I found an interesting info that USB 3 port not properly protected may interfere with WiFi. In the article (I have lost the link) it was mentioned that 2.5hz has impact. I realized that exactly before have connected my dell monitor usb hub using exactly usb 3 cable came together with monitor. Also having display port connected as output. I decided to check this idea and simply replaced usb 3a with usb c cable also from monitor. WiFi immediately started to work properly with the latest drivers from Intel. Hope this will help somebody.