Is there a way to get a copy of the SER6 Mini Restore Files? I need to reset my PC from scratch. Thank you!

Also, here is my Serial Number if that helps:
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    montee4
    Hello,

    Pease try to do the reset the PC.
    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down
    Do this twice
    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.
    Please try each option one at a time, then see of Windows will boot . . .
    Go to Troubleshoot – Advanced Option —Uninstall updates–uninstall latest quality update–restart the PC

    Best Regards!
    Wendy
    Customer Support

    My internal drive failed so I had to purchase a new one. I am assuming that was where the recovery partition was, so I am wanting to see if I can get that back somehow.