S13 no video output

mark_s

Hi all,

I just purchased an S13 and on day two ran into a major issue.

Unit I purchased: https://a.co/d/cMlB8l1

After reformatting the mini PC and as I was setting up a few things in Windows, the unit froze and video output went all… weird. I held down the power button to turn it off and waited a few seconds before turning it on again.

The mini PC illuminates the exterior blue LED (solid, on) but it does not seem to send any video out during post…if it posts at all. Changed the HDMI cable and ports on both the TV and mini PC. No luck.

Is this computer toast or are there some next steps I can take to troubleshoot the issue?

support13

Hello there,
Sorry for the trouble.
Don’t worry, the PC has one-year warranty. Here are some potential solutions: First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW If the problem persists, please try other solutions:

①Please change another HDMI cable or power supply.

②Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://url.bee-link.cn/AzzB or https://mega.nz/file/7nwDmCaL#UyzSmVkqJG8HW9dhjHhLkkzdP9gt2Br3xyCG1SCdbrA

③ Please take out one RAM and leave the other one in it to test if the RAM is defective or not. When testing, please turn on the PC, and wait about one minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.

④Please check if the fan spins?

⑤Please tell us if the Keyboard light is on ?(Very important). If the keyboard light is on, it should go to the system, we need to troubleshoot HDMI or the monitor.