SER5 PRO-E, black screen says OS missing file or contains error.

leenuks

Please help, Beelink lost it’s OS, I had window 11pro + Manjaro KDE both on the drive and suddenly they are gone…… , unable to upload pics as they are over 120kb (I tried a lot, but your server says its over 120kb, I don’t know how to reduce the size). I got black screen says OS missing file or contains error.
SN: D56002CF80361
SER 5 PRO-E-16512EJ0W64PRO-DA2
BIOS (American megatrend) version FP655H505, build date is 01/04/2023
AMD Ryzen 5 5600H
NVMe is Kingston 512GB
RAM is 16GB
Also, 2nd port in the back for SSD is not working, I tried to put another disk to check the computer. How can I get that working?

Thank you so much for helping me.

support1

Hi there,

① Please reinstall the system. Here is the tutorial https://url.bee-link.cn/74zu
②About the USB port. Here are some potential solutions:
1.Please turn off the PC , unplug the power supply and other USB devices, then put the pin in the CMOS pinhole and press it for about 10 seconds , restart the PC after ten minutes.
Here is the tutorial https://url.bee-link.cn/5FdW

2.Test the USB flash drive on another computer: This will help determine if the issue is with the flash drive itself or with your computer’s USB ports. If the flash drive works on another computer without any issues, then the problem may be specific to your computer.

3.Change USB port and cable: Try plugging the USB flash drive into a different USB port on your computer. Sometimes certain USB ports can have compatibility issues. Additionally, using a different USB cable (if applicable) can also rule out any issues with the cable itself.

4.Please uncheck the save energy in the device manager—universal serial bus controller–USB hub—properties–power management—uncheck “Allow the computer to turn off the device to save power”

Please go to AMD website and download the auto-detect program.It will update some chipsets and video drivers automatically. It will identify and install appropriate drivers for their AMD hardware. The program works by scanning the user’s system to detect the installed AMD hardware components, such as graphics cards or processors. It then compares the detected hardware information with a database of AMD drivers and software versions.