EQ14 external SSD issue.

brekelbende

Hi,

I’m simply unable to get high speeds on my Beelink EQ14 and external SSD samsung T7 shield & sandisk extreme 1tb & 2tb’s drives connected at the different ports, but only on Windows.
So I did clean install but the problem resurfaces. Malware scans and stuff reported nothing. sfc /scannow is ok.
Sometimes i get chkdsk to run runs

Small files, big files, explorer crashing.
I think there’s something wrong internal USB of USB Power consumption (suspend is disabled btw)
My system log show this error. With all disks.

i also get al lot of these errors :Log Name: System
Source: Microsoft-Windows-HAL
Date: 8-2-2025 05:04:07
Event ID: 21
Task Category: None
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: eq14
Description:
The hardware real-time clock was not set because evaluation of the ACPI Time and Alarm Device method failed. Status: 0xC0000001.

Beelink CS-Bony

Hello there,

Check USB Ports and Cables
USB Ports: Ensure that you are using USB 3.0 or higher ports for your external SSDs. USB 2.0 ports will significantly limit your transfer speeds.

Cables: Use high-quality USB cables that support USB 3.0 or higher. Faulty or low-quality cables can cause connectivity issues and slow speeds.

Update chipset driver.
Here is the driver: https://url.bee-link.cn/mGVP
Power Management Settings
USB Selective Suspend: Ensure that USB selective suspend is disabled. You can do this by going to Control Panel > Power Options > Change plan settings > Change advanced power settings > USB settings > USB selective suspend setting and setting it to Disabled.

Power Supply: Ensure that your power supply is adequate for your system and peripherals. Insufficient power can cause USB devices to underperform.

Check Disk Health
S.M.A.R.T. Status: Use tools like CrystalDiskInfo to check the S.M.A.R.T. status of your SSDs. This can help you determine if there are any underlying hardware issues.

Chkdsk: Run chkdsk /f /r on your external drives to check for and repair file system errors.
5.Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.

alenat

I have the same issue connecting an external HDD enclosure supporting USB 3.2 Gen2. I tried short USB-C and USB-A cables from Ugreen brand as well as a cable shipped with the enclosure - the Beelink keeps disconnec/reconnect the device as there is not enough power on the port. The device has an external power adapter.

I tested the same enclosure ith the same USB-C->USB-C cable connected to my HP Zbook and it works just fine.

Following support advice, I updated BIOS, Drivers on Beelink, set Power Plan to Hight Performance, changed cables - nothing helped so far.

As soon as I force USB2 on Beelink using my old iphone USB-C->USB-C cable everything looks good, but the file transfer speed obviously drops to USB2 standard…

Both HDDs in enclosure looks good in CrystalDisk report (when connected with USB2).

Beelink CS-Bony

alenat
Sorry for the trouble.

Please send us a picture of SN on the bottom of the PC.

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page.

Here are a few possible solutions you can try:

1.If your device is with large capacity or higher voltage, please use a powered USB hub with its own external 12V PSU.

2.Please use 75% alcohol to clean the USB ports.

3.Please turn off the PC , unplug the power supply and other USB devices, then put the pin in the CMOS pinhole and press it for about 10 seconds , restart the PC after ten minutes.
Here is the tutorial https://url.bee-link.cn/5FdW

fisi-pjm

Same Problems here but on my side with a Linux machine.
Beelink EQ12 — USB 3.2 write failure report

HARDWARE
Model (DMI) AZW / EQ (Beelink EQ12)
CPU Intel N100
BIOS AMI N95V104, 2023-03-17
BIOS Version: N95V104
USB controller Intel Alder Lake-N PCH USB 3.2 xHCI [8086:54ed]
OS Debian 13, kernel 6.12.90-amd64

PROBLEM
Device: Samsung Portable SSD T7, USB ID 04e8:4001, firmware FXG42P2Q

On the USB 3.2 Gen2 port (link trains at 10 Gbit/s):
  - Reads work fine: 677 MB/s sustained, no errors
  - Every write fails: 0 bytes transferred

Kernel log during any write attempt:
  usb 2-4: reset SuperSpeed Plus Gen 2x1 USB device number N using xhci_hcd

(repeats ₁/s)
sd 2:0:0:0: [sda] tag#0 FAILED Result: hostbyte=DID_ERROR
driverbyte=DRIVER_OK
sd 2:0:0:0: [sda] tag#0 CDB: Write(10) 2a 00 00 00 08 00 00 08 00 00
I/O error, dev sda, sector 2048 op 0×1🙁WRITE)
(with uas driver: “data cmplt err -71”, commands time out after 180 s)

TESTED AND RULED OUT
- Both storage drivers: uas, and usb-storage via quirks=04e8:4001:u
- Two different USB-C cables
- USB3 link power management disabled (usb3_lpm_permit=0)
- Reduced transfer size (max_sectors_kb 1024 / 64 / 32)
- Latest T7 firmware (Samsung Magician reports FXG42P2Q as current)

WORKING REFERENCE CASES
- Same port, same cable, different enclosure (Realtek RTL9210 bridge):
620 MB/s sustained write, zero errors
- Same T7, same cable, connected to a Mac:
519 MB/s sustained write over 20 GB, zero errors
- Same T7 on this machine’s USB 2.0 ports:
42 MB/s, fully stable

SUSPECTED CAUSE
Interoperability problem between the Alder Lake-N xHCI host controller
and the Samsung T7 USB bridge at Gen2 (10 Gbit/s) link speed, affecting
only the host-to-device (write) direction. The drive, the cable and the
port each work correctly in other combinations, so the fault appears to
be specific to this host/device pairing.

QUESTION
Is there a BIOS newer than N95V104 for the EQ12 containing USB/xHCI
fixes? Our BIOS dates from March 2023.

Beelink CS-Bony

fisi-pjm
Sorry for the trouble.
Please send us a picture of SN on the bottom of the PC.
We will send you the latest BIOS update to see if it can resolve the machine’s problem.