EQ14 external SSD issue.

brekelbende

Hi,

I’m simply unable to get high speeds on my Beelink EQ14 and external SSD samsung T7 shield & sandisk extreme 1tb & 2tb’s drives connected at the different ports, but only on Windows.
So I did clean install but the problem resurfaces. Malware scans and stuff reported nothing. sfc /scannow is ok.
Sometimes i get chkdsk to run runs

Small files, big files, explorer crashing.
I think there’s something wrong internal USB of USB Power consumption (suspend is disabled btw)
My system log show this error. With all disks.

Image description

i also get al lot of these errors :Log Name: System
Source: Microsoft-Windows-HAL
Date: 8-2-2025 05:04:07
Event ID: 21
Task Category: None
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: eq14
Description:
The hardware real-time clock was not set because evaluation of the ACPI Time and Alarm Device method failed. Status: 0xC0000001.

support13

Hello there,

Check USB Ports and Cables
USB Ports: Ensure that you are using USB 3.0 or higher ports for your external SSDs. USB 2.0 ports will significantly limit your transfer speeds.

Cables: Use high-quality USB cables that support USB 3.0 or higher. Faulty or low-quality cables can cause connectivity issues and slow speeds.

Update chipset driver.
Here is the driver: https://url.bee-link.cn/mGVP
Power Management Settings
USB Selective Suspend: Ensure that USB selective suspend is disabled. You can do this by going to Control Panel > Power Options > Change plan settings > Change advanced power settings > USB settings > USB selective suspend setting and setting it to Disabled.

Power Supply: Ensure that your power supply is adequate for your system and peripherals. Insufficient power can cause USB devices to underperform.

Check Disk Health
S.M.A.R.T. Status: Use tools like CrystalDiskInfo to check the S.M.A.R.T. status of your SSDs. This can help you determine if there are any underlying hardware issues.

Chkdsk: Run chkdsk /f /r on your external drives to check for and repair file system errors.
5.Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.