SEi10 - TPM cannot be found

Dik0

Hello,

I’m on SEi i5-1035G4 which currently running Win 11 Pro 21H2 and any action requiring firmware protection keeps saying it’s missing.
Most importantly windows 11 udpates fail telling :

This PC doesn’t currently meet Windows 11 system requirements (even though it’s running win 11)
Here’s why : The PC must support TPM 2.0

When I run tpm.msc I got

Compatible TPM cannot be found.

Please note that Advanced / Trusted Computing / Security Device Support = Enabled in the BIOS

Any help is appreciated.
Regards

support1

Hi there,

Image description
Please check the picture, please add a resistor at the arrow. The specifications of the resistor are 1K ohm, 0402 package, and 1% tolerance.
You can have it repaired in your local workplace.
Or you can contact our support to send the item back for repair.
Here is our email support-pc@bee-link.com

Droid307

Does this same repair work on the SEi i5-1035G1 model? Could you confirm the pads where the resistor needs to go? The two surrounded by the white square or the two pads above this?
Thanks!

support1

Droid307 Image description At the arrow part, please add a resistor 1K 0402

Droid307

I’ve added a resistor as you specified (diagonally at the tip of your arrow in the picture), but I still don’t see the TPM in the device manager. I do have it enabled in the BIOS as mentioned above.
What am I missing? Thanks again.

support1

Droid307 Could you please send us a picture to show the resistor that you added ?

Droid307

support1 Image description

[unknown] Image description
the resistor is circled in blue.

support1

Droid307 Hi there, sorry for it. In that case, please send the PC back for repair.

Here is our contact email support-pc@bee-link.com