EQ 14

Doxland

I have an EQ 14 about 2 months old
I’ve got an operating system installed; Ubuntu 24.04.5 (second time)
It operates well once into OS.
My problem is that when I power up the machine
It goes to a blank page so I have to Power Off and
Power up again.
Then the next time I power up it goes through the
BeeLink logo and starts the OS without problem?
I’ve repeated this over and over and it’s the
same every time; I have to restart and then
the blank screen.
I’ve restored the Bios via"restore and restart"
But no Joy!
What can be wrong?
Any help or comment appreciated.
Thanks
Doxland

Twinklekapoor

It appears the problem could be a BIOS or boot order issue resulting in the blank screen. Reset the BIOS to default settings or update the BIOS to the latest release. Verify the boot order is properly set and there is no interference with Ubuntu installation as well.

support13

Hello there,
Pls contact our email:support-pc@bee-link.com,then please send us a picture of SN code at the bottom of machine and send us a picture about bios version on the bios main page. So that we could help you better.
This is the tutorial: https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ

Please unplug the power supply and HDMI cable. Please press the pinhole of “CLR CMOS” (if no CMOS button, please put the pin in the CMOS pinhole and press it ) with a pin for about 10 seconds .Ten minutes later, plug the power supply and HDMI cable, turn on the PC again. Please wait about one or two minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w
Hope it helps.Have a nice day!