AMD drivers brick ser 4 4700U system, Win 11

newbobr4

For the last 3 weeks or so I’ve been struggling with trying to get my system running with any AMD drivers on Win 11. I have an ser4 4700u system which has had 2 or 3 second glitches with AMD drivers for a several years. Recently, my system just lost it’s high resolution video output because of a combination of unknown windows 11 updates and amd drivers.
When amd drivers are installed, the video disappears immediately, but the system seems to continue running. I reinstalled windows 11, reset cmos and basically every other suggestion in these forums. Nothing works.
The only way to rescue the system temporarily is to boot into safe mode and run the amd driver cleaning utility. When the system reboots, it actually works normally unless the network cable is plugged in. That causes windows to install amd drivers which crashes the video during installation until I clean out the drivers again. I have tried multiple versions of amd drivers including those from 2022 which used to work.
I tried disabling windows update, but that doesn’t seem to stop the existing missing amd drivers from being reinstalled and killing the video output. I can’t believe this isn’t happening to other ser 4 users.
If I could somehow block the amd drivers from installing I would at least have a usable system if much slower graphically. Remember, I already disabled win 11 updates, but it doesn’t stop the previous failed driver installation failures from retrying.
I also tried manually installing different versions of the amd drivers and it always causes the same instant loss of video.
It’s kind of worthless having a computer I can’t connect to the internet!

support6

newbobr4
Hello there,
Sorry for the trouble.
Don’t worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC.

AMD has acknowledged the error on its official blog, though there is no one-click solution to fix this error yet. If you experience this error, here are a few working solutions to eliminate AMD Driver timeout in Windows 10 and 11.

Clear Shader Cache

To resolve the issue, you can reset the Shader Cache. Here’s how to do it:

Launch the AMD Software and open Settings (Gear icon).

Next, open the Graphics tab.

Click Advanced to view the advanced options.

Scroll to Reset Shader Cache and click Perform Reset. Click OK to confirm the action.

Update the new graphic driver.

Please go to device manager and uninstall the graphic driver and install the new one.
Please go to AMD website and download the auto-detect program.It will update some chipsets and video drivers automatically. It will identify and install appropriate drivers for their AMD hardware. The program works by scanning the user’s system to detect the installed AMD hardware components, such as graphics cards or processors. It then compares the detected hardware information with a database of AMD drivers and software versions.

Disable Fast Startup

In Control Panel, click the Power Options. Select the Choose what the power buttons do. Uncheck the “Turn on fast startup.”, click save changes.

If you uninstall the graphic driver ,and you still encounter the timeout issue, please disable the windows update. To disable the Windows Update service in Services Manager, please follow the steps below:Press Windows key+R.Type services.msc,then hit Enter.Search for Windows Update. Right-click on Windows Update, then select Properties. Under General tab, set the Startup type to Disabled. Click Stop.Click Apply, and then click OK.

Then click Recovery tab–First failure choose take no actions, second failure choose take no actions, subsequent failures choose take no actions.

Set Your PC to the Best Performance Mode. Right click windows , on the search bar , type control panel, press enter, go to control panel and then choose power option, set the power plan as high performance.

6.Please go to BIOS and change the VRAM to a larger one. But the amount of VRAM should be less than one fourth of the total RAM capacity. For example, if your RAM capacity is 32GB, you can set the VRAM to no more than 8GB.

7.Please reduce the refresh rate. Please right click the blank page of the desktop , choose display setting , go to advanced display setting, change the refresh rate , for example, change 60HZ to 50 HZ.

Hope this helps.

Best regards!
Yue
Customer Support

newbobr4

None of these workarounds work for me. Is there an AMD bug report number associated with this so I know when I can use my computer again?

support6

newbobr4
Hello there,

Could you please send us a picture of SN on the bottom of the PC?
Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.

Here are some possible solution:
1.Reset your PC. Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

2.Please go to MS official for the latest system .(Remember to back up your data)
Windows11 tutorial: https://url.bee-link.cn/74zu
Windows10 tutorial：https://url.bee-link.cn/dbOB