SER8 8745HS - HDMI Port No Display

artbybart

Hello,
I’m having display problems with SER8 8745HS. To be specific, when I connect 2 monitors to the computer (Display Port and HDMI Port), only the Display port monitor works, but the HDMI doesn’t.

May I please have the drivers required?

support6

artbybart
Hello there,

Sorry for the trouble.
Don’t worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC.

Here are some potential solutions: First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW If the problem persists, please try other solutions:

Please go to AMD website and download the auto-detect program.

It will update some chipsets and video drivers automatically. It will identify and install appropriate drivers for their AMD hardware. The program works by scanning the user’s system to detect the installed AMD hardware components, such as graphics cards or processors. It then compares the detected hardware information with a database of AMD drivers and software versions.

Image description

Best regards!
Yue
Customer Support

bakahk

artbybart

I had a similar problem recently in a twin model (SER8 8845HS).

It was caused by a conflict between BIOS settings and drivers in Windows.

Solution:
-restore default BIOS settings;
-if possible, update BIOS (the latest version is v29 15.13);
-remove AMD drivers;
-install “old” version whql-amd-software-adrenalin-edition-24.8.1-win10-win11-aug-rdna.exe

This set currently gives me the greatest stability and trouble-free changing of e.g. RAM allocated for iGPU.

artbybart

Please note that I purchased 2 mini computers (SER8 8745HS) and they are both doing the same thing. There’s no dual monitor output, only display port works, but HDMI does NOT work.

As requested, please see attached pictures of the serial numbers for both computers, which are not working. Image description

support7

bakahk Thank you for your helpful reply. The measures you provided did have some effect on the machine problem.

artbybart
①Please try to change the HDMI cable and test different monitors to confirm that the cable and monitor interface are not faulty.

②Check whether the device supports your current display resolution/refresh rate combination (some monitors need to manually match the compatibility mode). The DP and HDMI interfaces are 4K 120Hz.

③Right-click the desktop → Display settings → Click the “Detect” button. Select “Extend these displays” or “Duplicate these displays” in “Multiple display settings”.