SEi14 win 11 reinstall missing drivers

caution4714

Hi,

After a reinstall of Windows 11 I am struggling to resolve two outstanding issues flagged up in Device manager:

1:
ISP Camera Device - VIDEO\VEN_8086&DEV_7D55&SUBSYS_22128086&REV_08&INT3480

2:
Multimedia Controller - PCI\VEN_8086&DEV_7D19&SUBSYS_72708086&REV_04

I have made sure to install everything from the SEi14_2024-05-27_2-40-17 driver zip file and going through the ‘Update Driver’ from device manager and pointing it at the folder also doesn’t work.

Can anyone help?

Thanks,

support1

caution4714 Hi there,

Sorry, we don’t have the driver for ISP Camera Device ,did you connect some USB device into the USB ?
Please update the audio driver / Chipset for Multimedia Controller

caution4714

support1

Hi, nothing is attached other than keyboard, mouse, monitor (dumb dell monitor) and network cable.

Searching online the ISP camera device appears to be part of the gpu, I think the virtual camera? In properties it states it’s attached to ARC so wondered if it is a hardware feature

The multimedia controller I have reinstalled the audio drivers several times and windows again in case I had done something wrong but no joy.

Someone else posted on here they pointed it at the whole driver download which did work but that didn’t work. Audio driver is a single .exe so can’t do much else to force it.

Any other ideas?
Thanks

PierreRotterdam

I have exactly the same problem with these 2 hardware devices.
When I turned on the computer for the 1st time and completed the installation this was not the case.
I then did a fresh install, and on the advice of the help desk, downloaded the full driver package but it does not contain these drivers.

support1

Hi there,

Here is our image for you to reinstall https://url.bee-link.cn/2Y3d
Here is the picture tutorial https://mega.nz/file/KjZHyIqB#0EEVnG_1fWYCq_qL7GUYFGuD7nKqlV8FZWu78SVGXS4
Here is the Video tutorial https://mega.nz/file/rjw3DLjB#oCO056vM5R3bB2f1n9Kqj9aTF7eHDqGsmVghNekhsP4

PierreRotterdam

Well okey that does the trick, it seems that there are no drivers missing right now, after a full new installation of the image.

support1

PierreRotterdam Hi there, glad to hear that.