SER9 unable to load windows in reboot blue screen loop

ScottieD369

It all started after clicking that annoying little red box in sys tray that won’t go away(AMD driver). So I figure why not right. The harm. Now I have NO PC anymore. :( I just paid $1000 for this box and only had it a few days I am just setting this thing up!
So no I don’t have a back-up or able to make one. I am really stuck here! I have tried to download that assistand to make a USB boot but that never loads and says download error. On multiple pc’s. I now have a $1000 BRICK! AMAZING! THANKS AMD!

ScottieD369

I see here that customer service wants to see the box with numbers so here you go. Image description

ScottieD369

Here is the blue screen
Image description

ScottieD369

I apologize I do feel an over abundance of emotions during this experience.
I NEED a pressure releaf. At least be able to start windows from beginning again.
Thankfully I have my saved files on sticks.

ScottieD369

prior to this I was trying to setup a game controller x box 1.
My point is it could have came from “steam”?
Damage is done though. Still need to start over.
Customer support please and thank you.

There NEEDS to be a sticky thread for this procedure?
To re-install fresh Windows?

ScottieD369

From my ancient slow laptop I was able to download windows 11 iso, beelink driver.
So just waiting on help with setup and key please?
Thanks
Support

ScottieD369

The usb did nothing. Still doing the same thing.

support1

Hi there,

Here is the image https://mega.nz/file/b2I10LYA#m_FXqbIpaEJCX91euHdbSvKh3RdVzUCVgOqyS-UTkvQ
Here is the picture tutorial https://mega.nz/file/KjZHyIqB#0EEVnG_1fWYCq_qL7GUYFGuD7nKqlV8FZWu78SVGXS4
Here is the Video tutorial https://mega.nz/file/rjw3DLjB#oCO056vM5R3bB2f1n9Kqj9aTF7eHDqGsmVghNekhsP4

Alternatively, you can also reinstall system from Microsoft, here is the tutorial https://url.bee-link.cn/74zu

Here is the driver https://url.bee-link.cn/8MYI
Please check the windows key in your private message

ScottieD369

support1
I am unable to create media tool.
says can’t download with memory error Never gets to splash screen. (Running setup after download)
Sorry not paying for MEGA account.
But as stated I got the ISO from windows but it isn’t loading on usb stick.
So this means that I am still stuck and unable to have the process working correctly.

Image description

ScottieD369

support1
I do have a concern?
Does it matter what port?
There are 4 different ones (Type A USB) to choose and only lists 1 on selecting from boot.
I have been using the 1 in front.

ScottieD369

Hello? please need help?

Someone posted what I needed to do?
Now the reply is missing.
I am stuck!
please help!
crying :(

support1

ScottieD369 Hi there, the post is back

support1

Hi there, please do not login the mega account when downloading

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. On Save&Exit page, please send us a picture of it.

ScottieD369

support1
Thanks for your concern but this is a Windows software issue not yours. So I am attempting to get help outside for the tool at least to get me going. As you have shown I should be ok. I will let you know progress. I’ll be waiting until then. Hopefully soon!. I will post if everything went well for good documentation results. Give me a day or soo… Either way I’ll be back when I can with results.

support1

ScottieD369 It is ok to use any ports

ScottieD369

support1
ok I was finally able to aquire a usb stick to make this work. So Windows is installed. But none of the drivers want to be found? I have extracted the “drivers” folder to desktop and search with subfolders. Never found anything.
At least now I have a working pc. but my device manger list a huge
I willl post pic.

Image description

support7

If your machine is running fine, you don’t need to pay attention to the exclamation marks.

Or you can try to update the chipset driver
Here is the driver source for ser9 Y
Driver:https://url.bee-link.cn/8MYI Tutorial: https://url.bee-link.cn/wEmk

ScottieD369

So I will try this chipset then thanks. So when can we expect drivers for this thing that actuallly work?
To be honest with you I REALLY DON’T LIKE HAVING THESE EXCLAMATION MARKS AT ALL!
How can you provide a list of drivers for this thing and not work?
If I can’t trust the drivers? How is this chipset going to mess up my system?

[unknown]
OK
I am pretty sure your an idiot!
Those aren’t “chipset” those are the drivers and bios!
And as you can see I am unable to install them!
Maybe I should Email beelink to have you fired? For incompantance.

ScottieD369

MAY I PLEASE GET A NEW SUPPORT TO HELP ME PLEASE!
THIS INCOMPETANT FOOL DOESN’T KNOW WHAT HE IS DOING!!!!!!