SER9 Wont power up

jpldavidson2025

Bought the PC from Amazon uk and had it running all day Saturday and Sunday. Then switched it on Sunday evening and the fan started, but there’s no video output at all. I tried pushing the cmos restart button using a pin and you can feel it click but that doesn’t appear to do anything.

I tried the cmos clear button while switching it on, while the fan was going and also when it was completely off.

The power button lights up, the fan starts, but nothing else happens

I’m writing this on another PC plugged into the monitor with the same lead I used with the ser9 so I know its not that

support6

jpldavidson2025
Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.

Here are some potential solutions: (Ignore this step if it was done as follows)
First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW

If the problem persists, please try other solutions:
①Please change another HDMI cable or power supply.

②Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://url.bee-link.cn/AzzB or https://mega.nz/file/7nwDmCaL#UyzSmVkqJG8HW9dhjHhLkkzdP9gt2Br3xyCG1SCdbrA

③ Please take out one RAM and leave the other one in it to test if the RAM is defective or not. When testing, please turn on the PC, and wait about one minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.

④Please tell us if the Keyboard light is on ?(Very important). If the keyboard light is on, it should go to the system, we need to troubleshoot HDMI or the monitor.

Please feel free to contact us with any questions!
Thank you for your patience and understanding!

jpldavidson2025

Hiya, writing this on the now repaired, thanks to you, Ser9 PC. I reset the CMOS using your instructions and it sorted it out, thanks!!!!
Whew, much happier now thankyou so much!

support6

jpldavidson2025
Very happy to be able to help you! Please feel free to contact us if you have any questions during subsequent use. We are at your service!

ScottieD369

Good Luck!
having issues with mine of nasty AMD

support6

ScottieD369
May I ask what exactly is wrong with your machine? Can you describe it in detail? We will try our best to solve the problem for you.
Could you please provide us with a picture of the SN on the bottom of your machine?