Secure boot enabled but not active

Bobbybob

Hello I just bought a SER 8 but can’t activate secure boot. It shows as enabled but not active. I already tried the two methods below but it didn’t work.

① Please repeatedly press delete key as soon as you turn on the PC, go to BIOS.
②Navigate to Security page. Click secure boot and choose enable , change the secure boot mode to custom, press F4 to save.
③ When the PC restarts, press delete key to go to BIOS again. change the secure boot mode to standard and press F4 to save

Disable Secure Boot if it says Enabled

If it says Standard change to Custom
Change Custom to Standard accepting Factory Defaults
Enable Secure Boot

Could you help me please?

support6

Bobbybob
Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.
As well, please provide us with a screenshot of your main BIOS page and we will check if you need to update your BIOS.