We sincerely apologize for any frustration caused. We completely understand your concerns, and we want to assure you that the EQi12 is a stable, mature product with full firmware support.
Our request to verify your current BIOS version is purely to ensure safety and compatibility—flashing an incorrect BIOS can cause serious issues, so we take extra care to provide the exact matched file and instructions for your specific hardware. This is standard practice, even for mature products, to prevent user-side risks.
To streamline the process:
If you’re comfortable sharing a photo of your BIOS Main page (showing the current version), we’ll immediately:
Confirm whether an update is needed.
Provide the latest stable BIOS file and a step-by-step guide.
We truly value your trust and want to resolve this to your satisfaction.
Thank you for giving us the opportunity to clarify.
