Running Windows 11 Pro on brand new SER8/AMD Ryzen 7 8745HS Processor. Tried 2 external disc drives I had laying around then bought a new one and still no love. Powered drive from another source, uninstalled drive via device manager/reinstalled, tried multiple discs, tried multiple usb types and locations on the SER8, tried multiple media players, tried updating driver. I can see the drive in device manager but that’s it. Out of ideas. Is there a preferred usb to use on the SER8? Is there a particular cd drive that I need? I’m new to the mini PC world so I appreciate any help.

    Robin
    Hi there

    Please send us a picture of SN number and BIOS version .

    So we would be able to know whether it is latest BIOS and send you files accordingly.

    Here`s how to check your BIOS version:

    1. Prese : Win + R ,
    2. Type : msinfo32
    3. Send us the screen.

    or try this
    https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ 

      Image description

      SN: B87455FF70364

      Thanks for your information. Your current BIOS version is the latest and you don’t need to update.

      Here are some potential solutions:
      ①Please uncheck the save energy in the device manager—universal serial bus controller–USB hub—properties–power management—uncheck “Allow the computer to turn off the device to save power”

      ②Open “Disk Management” to check whether the CD-ROM drive is assigned a drive letter (if not assigned, right-click to manually assign)

      ③Run “Troubleshooting”: Settings → System → Troubleshooting → Other Troubleshooting → Hardware and Devices

      ④Force the old protocol to be enabled Device Manager → right-click the CD-ROM drive → Properties → “Driver” → Update Driver → Manually select “Standard CD-ROM Drive”

      13 days later

      Unchecked all the USB hub “Allow computer to turn off the device to save power” boxes. Wasn’t sure which one it was so got them all unchecked for now.

      Drive letter is assigned : E

      Troubleshooter does not have “Hardware and Devices” option (see attached screenshot).

      Image description

      Don’t have option to select “Standard CD-ROM Drive” in Device Manager

      Still, the only thing that happens when I try it is the disc ejects and it asks me to insert a disc. When I do it just sits there thinking.

        Robin
        What is the brand and specification of your external hard disk? Can you give us the relevant picture and link of your external hard disk?

          Robin
          Hi there
          Did you try different cables , and different Typc ports on the PC ?
          and change another CD disk

          Test in this way :
          A cable to different ports with different CD disks
          B cable to different ports with different CD disks