Thanks for your information. Your current BIOS version is the latest and you don’t need to update.
Here are some potential solutions:
①Please uncheck the save energy in the device manager—universal serial bus controller–USB hub—properties–power management—uncheck “Allow the computer to turn off the device to save power”
②Open “Disk Management” to check whether the CD-ROM drive is assigned a drive letter (if not assigned, right-click to manually assign)
③Run “Troubleshooting”: Settings → System → Troubleshooting → Other Troubleshooting → Hardware and Devices
④Force the old protocol to be enabled Device Manager → right-click the CD-ROM drive → Properties → “Driver” → Update Driver → Manually select “Standard CD-ROM Drive”
