jimcit Hi there, can you see the Bluetooth adapter in the device manager ?
Please send us a screenshot .
You can update the BT driver. Here is the driver https://url.bee-link.cn/qwOm
Here is another solution: Please turn off the PC , unplug the power supply and other USB devices, then put the pin in the CMOS pinhole and press it for about 10 seconds , restart the PC after ten minutes.
Here is the tutorial https://url.bee-link.cn/5FdW
