Hello there，
Could you please send us a picture of SN code at the bottom of machine and a picture of purchase invoice?
1、You can try to reset the system first:
1）Enter the safe mode, and reset the system.
Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down
Do this many times until Windows boots into the Recovery Environmen.
2）If Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.
Please try each option one at a time, then see of Windows will boot . . .
Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself
Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to
If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode
Once in Safe Mode, backup your data if you do not already have a backup
Open Device Manager and check to make sure all your Drivers are up to date
Reboot to see if Windows will start Normally
3）If the above fails, go to Troubleshoot - Advanced Options - Reset this PC
Choose to keep your files and apps, just your files or to keep nothing
Then start the Reset
2、You can also try to reinstall the system.
We will send you the corresponding system file after receiving your SN picture.
Could you please send us the picture? (The method of entering the BIOS is to press delete all the time at the boot interface)
- BIOS save&exit page
Have a nice day!
