All, My new Beelink SER5 PRO Mini PC,AMD Ryzen 7 5800H Mini PC ( SER5 PRO-E-16500EJOW64PRO-DP/XB ) was delivered today and Windows will not activate. “We can’t activate Windows on this device because the product key was already used on another device. If you think it wasn’t used on another device, select Troubleshoot below. Error code: 0xC004C020”. I select “Troubleshoot” and it doesn’t fix the problem. The last 5 characters displayed for the current Product key are “B4G6Y”. Please let me know how to properly contact support so that I can get this problem resolved. - Terry

Here’s my product info and serial number if needed… 9Υ.2890830A20 Product:MINI PC SN:Y58004JF20792 SER5 PRO-E-16500EJOW64PRO-DP/XB Thanks, Terry

Terry Cunningham Hi there, Could you please troubleshoot and repair it again after 8 hours? If it doesn’t work either, we will send you a key.

Thank you for the reply. I tried troubleshoot again but Windows will still not activate on this Mini PC. What information do I need to provide to receive a replacement Windows 11 Pro product key? -Terry

Can Beelink support please respond and assist me with receiving a replacement Windows 11 Pro license key? Activation and troubleshooting are not working. My alternative is to send the computer back to Amazon for a refund, and I’m going to have to do that very soon if I can’t get the Operating System properly activated. -Terry

Here’s the activation screen and Troubleshooting popup for my SER5 PRO Mini PC…

Here is my serial number label.

Terry Cunningham Hi there, Please check your private message

All, My problem is resolved! User “support1” provided me a working activation key via private message and Windows 11 Pro is now successfully activated on my SER5 PRO Mini PC. Thank you for fixing things! - Terry

hello, our pleasure, Have a nice day!

I am experiencing the same problem as Terry Cunningham with a U59 MiniPC. Unfortunately, I cannot attach the image. Here is the serial number: SN: F51054FA10622. Thank you for your assistance.

Windows will not activate... Newly purchased Beelink SER5 PRO Mini PC

Beelink CS-June

KCC

Hello there,

I have sent the key for you, please check your PM.

Have a nice day!

KCC

I also have a 2nd system that we had to reset. Can I get the key for this one also?
8B.024500831AB0 Product:Mini PC
SN:B68005KG50260 SER5 MAX-L-32500EJOW64PRO-DP/XA

KCC

I had the last 2 units we have that I’d like to get the Windows 11 Pro keys for them in case we have problems.
PC1
8B.024500831AB0 Product:Mini PC
SN:B68005KG50274 SER5 MAX-L-32500EJOW64PRO-DPIXA
PC2
8B.024500831AB0 Product:Mini PC
SN:B68005KG50682 SER5 MAX-L-32500EJOW64PRO-DP/XA

Thanks,

Beelink CS-June

KCC

Hello there,

The key we provide for you can be used simultaneously on the machine with SN:B68005KG50260.

The key has a time limit. If you don’t need to use the key on the other two machines for the time being, you can contact us again when necessary.

Have a nice day!

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