Failed update - need Windows re-install

robinweb

Hello Customer Support,

After I set up my new SER5 an automatic Windows update occurred and reported a failure in the update (sorry, no screenshot). Upon reboot all app shortcut icons and the start menu disappeared from the taskbar. I have no way to get into settings or any application software. I tried several moves I looked up on the web to correct these problems, but nothing worked. I have no way to get into settings (I did try from the command window, but it says that the settings app is unregistered), but I can’t get to them to roll-back the last update.

The next thing to do is to re-install Windows.

Can you provide me with an install image for the OS and a installation key?

Thanks,
Robin

support7

hello, pls send us a picture of the sn code on the bottom of the machine ? then we could check it and send you the key and system file accordingly, thanks

robinweb

Here’s my machine:
Image description

I’ll be traveling for a few weeks so will reinstall when I return at the end of September.

Thanks

support7

hello, thanks for your letter, pls find the system below.
Pls backup your data firstly, re-installing the system will make your data in your pc lost.
System: https://url.bee-link.cn/P3BU
Tutorial: https://mega.nz/file/KjZHyIqB#0EEVnG_1fWYCq_qL7GUYFGuD7nKqlV8FZWu78SVGXS4

For the key, you could contact us for it when you’re back, thanks
Have a nice day!

robinweb

support7

I have returned from travel. Please provide me a license key?

support10

Hello Robin,

We have sent you the key, please check your PM.

Have a nice day!