Missing Ethernet Network Adapter ??

BobS

I have the SER8 Ryzen 7 8745 HS with Win 11…

My ethernet adapter stopped working and I now only have WIFI. I usually connect with ethernet cable (CAT7).
I uploaded two photos below. But I see the adapter is no longer there. How do I restore the network adapter ?
Thank you….

‘The device is not working because Windows can not load the driver(s) required for the device’

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Beelink CS-Rose

Please try to update the network driver.

Here is the driver source: https://url.bee-link.cn/XqOf tutorial: https://url.bee-link.cn/wEmk

BobS

Hi, I followed the instructions however I was not able to update the network driver as I received the message “ Windows determined ‘the best’ driver is already installed”. What would I need to do at this point ?

Thank you….

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Beelink CS-Rose

BobS

Please right click the windows–computer management–double click Services–wired config –start the service.

Completely uninstall the current driver in Device Manager (check “Delete the driver software for this device”)
Then reinstall the driver from the AMD official website.

Please try to plug and unplug the network card:https://url.bee-link.cn/sF2l

BobS

computer manager - service wired config. it was off and set to manual, I started it. I then restarted the pc and it was off again. I started it again and set it to automatic, restarted the pc and now it stays on. Was that correct or should I set back to manual where it was ?
What exactly do you mean by “Completely uninstall the current driver in Device Manager ” ? I right clicked on ‘realtek gaming family controller’ in device manager and selected uninstall. Is this correct ? Is this the device that needed to be uninstalled ? Now when I open device manager it was no longer there. I then selected ‘show hidden devices’ and it appears…. but is ghosted. (See photo)
I did not find anything on AMD website pertaining to Ethernet drivers. All I found was graphics drivers (Adrenalin) . Where exactly are the driver(s) I need for this ?

What else do I need to do, it still is not working ?

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BobS

I just found this, maybe this will also help…

Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer.

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support6

BobS
Please try resetting the CMOS:
First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW

Please try clearing the CMOS to see if it helps your machine.

BobS

Hi, I reset the CMOS twice and both times it did nothing. If we’re running out of solutions do I need to have BeeLink replace this unit as it is still under warranty ? Who do I need to contact to receive a replacement ? Thank you…

BobS

Hi,

Please excuse my lack of computer knowledge, but the problem is with my inability to connect to the ‘Hard Wired’ Ethernet Port.
Would replacing the WIFI Card correct this ? I would think the Wifi Card was just for Wifi and not for Ethernet ??
Just want to make sure we’re on the same page… I’ll send the info you requested, Thank you.

support4

BobS
Hi there
I am sorry , Sorry for the confusion .
Do you have another optical network cable to try ?
And change another port on the router or PC .
and Go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.
Please email us with SN code pic and purchase record, if the problem not solved
Support-PC@bee-link.com

BobS

Hi,

I tried another cable and port. I then used the windows terminal as you instructed. Though the problem is still there.

Could you please explain the return process. Jane from BeeLink Support sent the message below but I don’t understand exactly how this works. She said she could apply for a replacement but didn’t really explain what I need to do. It seems she wants me to send the SER8 to the address below, but how would they know who sent it and how would I then get a replacement ?

How do I apply for the replacement ? What do I need to send with the SER8 to indicate it came from me ?
Who will pay for shipping ?

Thank you, Bob

Hi Bob,
Thanks for your letter and Sorry for the trouble.
Ethernet and wifi modules are not the same, so a new wifi card may not solve your problem.
Since the machine is still under warranty,we can apply for replacement for you.
To proceed with the replacement, please send the item to the address below:
Shipping Address
Address: 181 S E St, San Bernardino, CA 92401
Attn: flickxu+HK HK100
Phone: 626-899-7486 ( Note: This number is for logistics partners to receive shipments. For after-sales support, please use the dedicated hotline below. )
Key Notes
Shipping Restriction: Please do NOT use USPS for delivery.
After-Sales Support Clarification:
The overseas warehouse solely handles physical returns. For any questions about the return process, tracking, or support, please contact our domestic after-sales team at +86 181 6571 0592. They will assist you promptly.
The warehouse phone (626-899-7486) is not a customer support line. Direct calls may not be answered or addressed, as it is optimized for logistics coordination. Thank you for your understanding.
Next Steps
Once shipped, please provide the tracking number so we can expedite your replacement.

If you have any questions, please feel free to contact us.
Note: Due to our day and night shifts, you may be assisted by different support operators. We appreciate your understanding.

Best regards,
Jane
Beelink Service

Beelink CS-Rose

BobS

If your machine is under warranty:

For replacements: Please ship your defective device to our warehouse.We will send you a replacement after we confirm receipt.

We use the tracking number to confirm your package.Just send the machine.If you send the machine, please send us the logistics tracking number.

Shipping costs: We do not provide shipping labels.After you send the machine, provide us with the paypal account and shipping receipt.We will refund part of the shipping cost.

For more details, you can contact our after-sales email: support-pc@bee-link.com