BobS I have the SER8 Ryzen 7 8745 HS with Win 11… My ethernet adapter stopped working and I now only have WIFI. I usually connect with ethernet cable (CAT7). I uploaded two photos below. But I see the adapter is no longer there. How do I restore the network adapter ? Thank you…. ‘The device is not working because Windows can not load the driver(s) required for the device’
support7 Please try to update the network driver. Here is the driver source: https://url.bee-link.cn/XqOf tutorial: https://url.bee-link.cn/wEmk
BobS Hi, I followed the instructions however I was not able to update the network driver as I received the message “ Windows determined ‘the best’ driver is already installed”. What would I need to do at this point ? Thank you….
support7 BobS Please right click the windows–computer management–double click Services–wired config –start the service. Completely uninstall the current driver in Device Manager (check “Delete the driver software for this device”) Then reinstall the driver from the AMD official website. Please try to plug and unplug the network card:https://url.bee-link.cn/sF2l
BobS computer manager - service wired config. it was off and set to manual, I started it. I then restarted the pc and it was off again. I started it again and set it to automatic, restarted the pc and now it stays on. Was that correct or should I set back to manual where it was ? What exactly do you mean by “Completely uninstall the current driver in Device Manager ” ? I right clicked on ‘realtek gaming family controller’ in device manager and selected uninstall. Is this correct ? Is this the device that needed to be uninstalled ? Now when I open device manager it was no longer there. I then selected ‘show hidden devices’ and it appears…. but is ghosted. (See photo) I did not find anything on AMD website pertaining to Ethernet drivers. All I found was graphics drivers (Adrenalin) . Where exactly are the driver(s) I need for this ? What else do I need to do, it still is not working ? !
BobS I just found this, maybe this will also help… Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer.
support6 BobS Please try resetting the CMOS: First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW Please try clearing the CMOS to see if it helps your machine.
