Hello Beelink Support Team, I recently purchased a Beelink SER6 Pro with the following details: Model: SER6 Pro (Ryzen 9 6900HX) Wi-Fi module: Intel Wi-Fi 6 AX200 Serial Number (SN): C88455HF10747 Current BIOS Version: HPT.8xxx.SER8.V029.P8C0M0C15.13.Link Issue: The device cannot connect properly to 5GHz Wi-Fi networks, and the 2.4GHz network is extremely unstable (frequent disconnections every few seconds). Operating systems tested: Ubuntu 24.04 and Windows 11 (same issue on both). Actions already attempted: Updated Intel Wi-Fi drivers on Windows Reinstalled linux-firmware on Ubuntu Issue persists on both bands Could you please verify if my unit requires a BIOS and EC firmware update to fix this issue? If yes, could you provide the correct BIOS files and instructions for my specific device version (SN above)? Thank you very much for your support.

Request for BIOS and EC firmware update for Beelink SER6

vivinfor

Hello Beelink Support Team,

I recently purchased a Beelink SER6 Pro with the following details:

Model: SER6 Pro (Ryzen 9 6900HX)
Wi-Fi module: Intel Wi-Fi 6 AX200
Serial Number (SN): C88455HF10747
Current BIOS Version: HPT.8xxx.SER8.V029.P8C0M0C15.13.Link
Issue: The device cannot connect properly to 5GHz Wi-Fi networks, and the 2.4GHz network is extremely unstable (frequent disconnections every few seconds).
Operating systems tested: Ubuntu 24.04 and Windows 11 (same issue on both).
Actions already attempted:
- Updated Intel Wi-Fi drivers on Windows
- Reinstalled linux-firmware on Ubuntu
- Issue persists on both bands

Could you please verify if my unit requires a BIOS and EC firmware update to fix this issue?
If yes, could you provide the correct BIOS files and instructions for my specific device version (SN above)?

Thank you very much for your support.

Image description

Beelink CS-George

Hello there,

Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.

vivinfor

Beelink CS-George https://drive.google.com/drive/folders/1uv5FlzXK6SkmsglATOiOJiWPsdZM478n

Beelink CS-George

vivinfor Hi there, we are unable to access to the link.
Could you please send us another one ?

vivinfor

Hello,

I previously tried to share a picture of the BIOS main screen using a link, but you were unable to access it.
Instead, here are the requested details from my system:

BIOS Version: HPT.8xxx.SER8.V029.P8C0M0C15.13.Link

BIOS Release Date: 02/21/2025

System Serial Number: C88455HF10747

Baseboard Product Name: SER8

Please check if my device requires a BIOS update and send me the proper file and instructions.

Thank you,
Viviana

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Beelink CS-George

vivinfor Hi there, your BIOS is the latest one.

vivinfor

Beelink CS-George How do I solve the wifi connection problem?

Issue: The device cannot connect properly to 5GHz Wi-Fi networks, and the 2.4GHz network is extremely unstable (frequent disconnections every few seconds).

Beelink CS-George

vivinfor Please contact our support team for a new antenna , here is our email support-pc@bee-link.com