Hello,
I purchased the device on July 9, and issues with its operation have been present since the very beginning.
I have followed all the recommended steps, except for disabling the eMMC and using an SSD for the system. However, according to reports from other users on the forum, even these changes do not resolve the problem.
Symptoms:
The device may run for several hours up to a few weeks before it completely freezes.
Sometimes this is accompanied by a kernel panic, and sometimes it just becomes entirely unresponsive; only a full power-off restores functionality.
The problem occurs across different operating systems.
There is no clear pattern or reproducible scenario — freezes happen randomly.
I already contacted support in August, but the suggestions I received (such as adjusting fan speeds even when the CPU is not overheating) did not solve the problem.
On the forum, most answers also come down to “update the kernel” or “do not use eMMC,” but these do not provide a real solution.
Please provide clear steps for diagnosing the device. If the issue is hardware-related, I kindly ask you to confirm the process for arranging repair or replacement under warranty.
