Beelink ser5 5800h the screen goes black

miguel9200

Good afternoon, I’m having a problem with my mini PC. I normally use it for everyday internet browsing and research, but I’ve been trying to use it for two days now, and it turns out that after pressing the power button, it takes a while to display a video image. When it does display an image, it only lasts 10 to 15 seconds, then goes completely blank, and the keyboard turns off. The “Num Lock” LED turns off internally, meaning the LED stays lit and locked. The only way to turn it off is to unplug it.

These are the steps I’ve taken:
-Try a different power adapter.
-Try a different monitor.
-Try a different HDMI cable.
-Reset CMOS.
-Clean the RAM and its slot.
-I’ve tried with only one RAM in both slots.
-I removed the internal battery for about 10 minutes.

And yet the problem persists…

I’d like to point out that once it shuts down, it no longer displays a video image, unless I perform a CMOS reset and wait 10 minutes. There, the image appears, but for a short period of time, perhaps between 10 and 15 seconds.

I also quickly entered the BIOS at that point, and while in the BIOS, it also shuts down in the same amount of time. I’d like to know what else I can try, or if it’s simply a common issue with this miniPC model and there’s nothing I can do?

I’ve attached a BIOS image and model.

Beelink CS-June

miguel9200

Hello there,

1、Please update the BIOS.

I have sent the BIOS file for you , please check your PM.

2、Please uninstall the graphic driver in the device manager and install the new one.

Here is the driver file: https://url.bee-link.cn/SzSO

Have a nice day~

miguel9200

Hello, good morning, thank you for your response.
I just completed the BIOS update process, and halfway through, it shut down, just like the one described in my post.

After having a problem, I now think I have two issues.

The problem is that the image goes blank after 10 to 15 seconds, and at the same time, the keyboard turns off, but the power LED remains lit.
Now, the BIOS is corrupted because it shut down during the process.

I’m only following the process that the trained support on this page has provided me, but before, at least it turned on and lasted 10 to 15 seconds, and now it turns on but doesn’t show any video after trying to update the BIOS. I hope this has a solution soon.

Edited:

Now, it only turns on automatically after resetting the BIOS, but then if I unplug it and plug it back in, the power button doesn’t respond; it does absolutely nothing.

Beelink CS-Rose

miguel9200

If your device is out of warranty, we recommend contacting a local repair shop.

Alternatively, you can ship your device back to China for repair. However, you will be responsible for shipping and repair costs.

Please contact support-pc@bee-link.com to send the device back to China for repair.

miguel9200

Dear Support Team,

I hope this email finds you well.

I am reaching out to request technical guidance regarding my [Insert Model Name] (S/N: [Insert Serial Number]). My device recently required a physical BIOS chip reprogramming due to a boot failure.

I would like to highlight a specific technical issue: the technician attempted to flash BIOS version 512 directly onto the desoldered chip (using a programmer), but the system failed to output a video signal. As a result, we had to revert to version 502, which is the version currently allowing the device to boot and function.

My goal is to update to the latest official release for the following reasons:

Hardware Longevity: I want to ensure my system runs with the official improvements and quality control standards provided by the manufacturer to maximize its lifespan.

Thermal Management: Despite having recently applied high-quality thermal paste, I have noticed that with BIOS version 502, CPU temperatures are higher than expected. I suspect that newer BIOS versions may include critical updates for fan curves or voltage regulation that are currently missing.

Given this situation, I would appreciate your assistance with the following:

Is there a known compatibility issue with version 512 or subsequent versions for this specific motherboard revision?

Are there any special instructions to ensure the device accepts newer firmware without losing the video signal?

Could you provide the official download link for the most stable version and the recommended update procedure considering the history of this unit?

I look forward to your professional advice to ensure my equipment operates safely and efficiently.

Best regards,

Image description

Beelink CS-Rose

miguel9200

An interruption during the BIOS update process will cause the update to fail, potentially bricking your device.

1.Generally, your device can be updated to version 512.

2.Keep the device powered on during the BIOS update process.

3.We have already provided BIOS version 512, which is the latest version. I will resend it to your private message.