Hi George,
Thank you for the detailed breakdown regarding the power consumption. While I appreciate the explanation of the 45W power budget, there is a significant discrepancy here that needs addressing from a consumer and technical standpoint.
You mentioned that my 4TB Crucial P310 upgrades are pushing the system over its limit. However, the system was supplied from the factory with the exact same drive model (1TB P310). As a customer, it is reasonable to assume that if a specific drive series is factory-validated and supplied, the consumer would assume that installing the same drives, although being a higher capacity within that same series, would see a stable system. The ME MINI is explicitly marketed as a 6-slot NVMe NAS supporting up to 24TB. If populating all six slots with the very drives you ship (or their higher-capacity equivalents) exceeds the internal PSU’s capacity during standard RAID operations or indexing (like Immich), then the 45W PSU is arguably under-specced for the product’s primary advertised use case.
There was, and still remains no clear warning on the product page or documentation stating that the 6-slot capacity is only achievable using “Ultra-Low Power” SSDs or that standard, sulied, installed NVMe drives would cause system crashes.
Can you provide a high-capacity external power supply (60W+) that is compatible with the ME MINI to resolve these OCP (Over-Current Protection) trips?
Do you have a BIOS version that allows for strict NVMe power capping to prevent these system-wide shutdowns?
If the hardware cannot support 5-6 drives of the model series you yourself validated at the factory, I must reject the unit under the UK Consumer Rights Act 2015 as “not fit for purpose,” given it cannot meet the advertised 24TB storage capacity.
Please provide a resolution that does not involve me purchasing new drives to fix an under-specced power delivery system.
I look forward to your proactive solution to this.
Thanks, Daniel
