Ron
Hello there,
Sorry for the trouble.
Could you please send us a picture of SN code at the bottom of machine?
Here are the possible solutions :
1、Please clear the CMOS. Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w] or [https://url.bee-link.cn/5FdW]
2、Please right click the windows–computer management–double click Services–wired config –start the service.
3、Please right click the windows—setting–troubleshooting—other troubleshooters— network—run , let the PC diagnose the problem and solve it automatically.
If the solutions we provided don’t solve the problem , we can apply for a replacement for you during the warranty period.
Have a nice day~
