In order to utilize GTR Pro full potential for AI applications, I’m required to install Ubuntu 24.04 along with AMD ROCm (which is not supported on windows 11). After installing Ubuntu, I noticed a recurring problem with the built in ethernet adapters. Whenever the computer encounters load on the GPU, the ethernet card would crash and the only way to get it to work again is to unplug my machine from power. It seems that other users of GTR Pro are also experiencing this issue: https://community.intel.com/t5/Ethernet-Products/Intel-Ethernet-Controller-E610-Firmware-Recovery-Mode-Under-Load/td-p/1719424 Linux Kernel is 24.04c oem as required by ROCm Things I’ve tried: Installing the ubuntu LAN driver version 6.0.6 provided in the beelink driver package - fails under ubuntu 24.04 Installing the latest LAN driver from Intel website - The ethernet card still crashes Installing an older version (6.1.4) - The ethernet card still crashes. Please advise as this makes the machine unusable as a server under Linux. It happens on gaming distributions such as Bazzite, as well.

I am on manjaro linux, and it seems like you can just use the intel default package for nvm updates for the 610 NIC ( https://www.intel.com/content/www/us/en/download/845408/non-volatile-memory-nvm-update-package-for-intel-ethernet-e610-series-linux.html ) to flash it to 1.30. Just make sure you can see the nic with lspci before you start (if not, coldstart).

f70w I attempted the above, no luck unfortunately. Beelink is working on a solution

Sorry for the trouble. Currently, the Lan issue of the GTR9 395 persists, and its root cause lies in the Ethernet driver. As of now, there is no new driver available to resolve the problem of the Intel E610. The current workarounds are as follows: Perform a physical power-off and re-plug the power cable. We suggest you to to use a Wi-Fi connection instead. A complete resolution to this issue will only be possible once a new driver is released

Beelink CS-George I was just about to place an order for this device… after reading these posts and the implicated lack of urgency in your response (not even and indicated time-line) to this major issue. I’ll hold off and quite likely look at the Framework product.

Oh, and the fact that your driver web page is inaccessible…

Welly Hi there, it is accessible, here is the link https://dr.bee-link.cn/?dir=uploads%2FGTR%2FGTR9-395

Welly Sorry for the inconvenience. We already urge Intel to develop a good driver. We will update it once it is released.

Beelink CS-George I will keep an eye out for this news.

Thanks for the update but what’s the confidence level that the new driver will resolve this issue? Are you able to reproduce it? What is the root cause? Could you share more details? Thank you very much.

LEPT Thank you for your understanding and patience. decryp7 Thank you for your response. The issue stems from missing drivers, which have caused the Ethernet functionality to become inoperable. New drivers are currently under development.

GTR 9 Pro Ethernet Malfunction under load

Beelink CS-Ian Chan

miguilim
HI, there
Please email us for further assistance with purchase record and SN code picture.
PC after-sales service support:
Support-PC@bee-link.com

alex_ka

Lately, the warm-up method has stopped working for me. Updating the BIOS and firmware hasn’t changed anything. Rolling back to older versions hasn’t either. The NICs are disabled even under light GPU load.

Beelink CS-Ian Chan

alex_ka
Hi , There
Please email us for further assistance with purchase record and SN code picture.
PC after-sales service support:
Support-PC@bee-link.com

Silurean

Beelink CS-Ian Chan

Well, two months later. What is the status of the fix?

Beelink CS-Ian Chan

Silurean

Hi , There
Please email us for further assistance with purchase record and SN code picture.
PC after-sales service support:
Support-PC@bee-link.com

Silurean

Beelink CS-Ian Chan

No. I’m not repeating that process again.

Just give me an update on the fix for the ethernet issue. When can we expect a fix?

Beelink CS-Ian Chan

Silurean
Hi , There
I am sorry to keep you waiting .
Our team is still working on the matter .
To resolve high-load Ethernet dropouts on Intel E610 under Linux:
Please try and update E610 NIC NVM firmware to v1.30 or newer (v1.31 recommended)
Or Install Linux ixgbe driver v6.4.4 or above

dpwacky

I want to know also how are you going to send me 4 new units that work, if I receive them and tested them then I will send the not functioning units back. You know my email so dont play stupid. You sold a broken product fix it. NO NOT SENDING THE OLD UNITS BACK UNTIL I RECEIVED THE 4 NEW UNITS!

Beelink CS-Ian Chan

dpwacky
Hi , There
I am sorry to tell you this ,
We would need to use your original PC to apply for the new PC .
That`s how our replacement process works.
Thanks for your patience and your understanding.

jotapesse

Silurean and dpwacky

Guys, different persons have had different experiences/outcomes with different units of the same GTR9 Pro v1.0. For some the Intel E610 Firmware and Driver updates have resolved the issue. For some others it did not. If your units can’t be resolved with those updates then my advice to you would be to have the units replaced with the newer revision GTR9 Pro v2.2 under warranty. Several other people had their units replaced under warranty and resolved the issue with it.

Just don’t expect to have new units sent to you before sending your current ones. The replacement process requires you to send the current unit to be replaced after being received and inspected. This is standard process for most brands/companies. Don’t make this harder than it has to be. It will take a few weeks but hopefully you’ll have this resolved once and for all. 🙏

Silurean

Beelink CS-Ian Chan

I’m using Windows 11. I have tested all the versions of the Intel driver including v1.30 and higher. These drivers do not fix the ethernet issue.

You have been saying a software/firmware fix had been coming for 8 months now. Guess Bee-link just doesn’t have the expertise to fix this issue.

LEPT

Hi! @Beelink CS-Ian Chan
I would like to proceed with a warranty claim for the GTR9 Pro v1.0 model

Beelink CS-Ian Chan

LEPT
HI, there
Please email us for further assistance with purchase record and SN code picture.
PC after-sales service support:
Support-PC@bee-link.com

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