Hi team, My EQ12 has an issue with the power button. I noticed this problem about 3 to 4 months ago but it worked if I pushed the button multiple times. However, the symptom has been getting worse and it’s not working at all since a couple of weeks ago. This is what I’ve tried: I opened the machine and blow dust using a blower. Tried a different power adaptor However, none of these worked. Now every time I turn it on, I have to reset the CMOS otherwise I can’t use my computer. It looks like many other users are expriencing the same problem. Could you please advise any solution?

My Beelink EQ12's power button not working

NC

Hi team,
My EQ12 has an issue with the power button. I noticed this problem about 3 to 4 months ago but it worked if I pushed the button multiple times. However, the symptom has been getting worse and it’s not working at all since a couple of weeks ago. This is what I’ve tried:

I opened the machine and blow dust using a blower.
Tried a different power adaptor
However, none of these worked. Now every time I turn it on, I have to reset the CMOS otherwise I can’t use my computer.
It looks like many other users are expriencing the same problem. Could you please advise any solution?

Beelink CS-Bony

Sorry for the trouble.

Don’t worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC and a picture of the purchase record. Here are some potential solutions:

①Please change another HDMI cable.

②Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_DtO2oa4aRP4bWtvxgKLj4QGhBpQ959cg5U3Yw4u1Cc
Next,please take out one RAM and leave the other one in it to test if the RAM is defective or not. When testing, please turn on the PC, and wait about one minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save. （If the PC comes with onboard RAM, you can ignore this solution ）

③Please check if the fan spins?

④Please tell us if the Keyboard light is on ?(Very important). If the keyboard light is on, it should go to the system, we need to troubleshoot HDMI or the monitor.

If these solutions don’t work, during the warranty period we can apply for a new power button, repair it, or a new machine for you