Hello Beelink Support, I purchased a Beelink mini PC from Amazon (Order #112-0740641-0823460) on November 12, 2024. Bluetooth works perfectly, but WiFi does not work at all. Problem: Bluetooth: Working (Intel AX210 detected via USB) WiFi: Not detected by OS (no wireless interface in lspci or ip link ) OS: Debian 12 Linux with firmware-iwlwifi installed BIOS Findings: In Connectivity Configuration: CNVi CRF Present: No CNVi Mode: Auto Detection Hi-Fi Core: [Enabled] BT Core: [Enabled] (working) All PCIe Root Ports are enabled in BIOS, but no WiFi device appears. Analysis: The AX210 appears to be a standard PCIe card, but BIOS expects CNVi. The “CNVi CRF Present: No” suggests incompatibility. Questions: Was the wrong card installed? Should this be an Intel AX201 (CNVi) instead of AX210 (PCIe)? Is there a BIOS update to fix CNVi detection? How do I proceed with warranty support? System Info: BIOS: 2.22.1292 Card: Intel AX210 (BT works, WiFi doesn’t) Ethernet: Working normally Purchase Details: Product: Beelink mini PC with Intel AX210 WiFi/BT Purchased from: Amazon Order Number: 112-0740641-0823460 Purchase Date: November 12, 2024 Issue: WiFi not working (Bluetooth works perfectly) Thank you for your help!

NickyDoes Hello there, Please unplug the power supply and HDMI cable. Please press the pinhole of “CLR CMOS” (if no CMOS button, please put the pin in the CMOS pinhole and press it ) with a pin for about 10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again. Please wait about one or two minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w 1.Please make sure your Wi-Fi signal is full. Make sure that the distance between the PC and the router is less than 6 meters. Please uninstall and reinstall the Wi-Fi driver then restart the PC to see if it works. Please right click the windows —setting -troubleshooting —other troubleshooters— internet—run, let the PC diagnose the problem and solve it automatically. 5.Please update the driver： https://url.bee-link.cn/QNo1 Go to device manager, click the property of the Intel Wi-Fi driver, —advanced–choose property 802 ac, value also choose 802 ac. 7.Could you please send us a picture about bios version on the bios main page? This is the tutorial: https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ

EQ13 Intel AX210 WiFi Not Detected - CNVi Issue

NickyDoes

Hello, I’m afraid you are asking me to do Windows things. This machine is running Debian Linux.

OS: Debian 12 Linux with firmware-iwlwifi installed

The device is not detected by LSPCI, so it is not appearing to the Linux kernel – it’s not detected even to get a driver.

I will post a BIOS version photo next. Image description

support11

NickyDoes We apologize for the inconvenience.

Your WiFi is AX101. You can update this driver: https://url.bee-link.cn/yOni.

Upon checking, your BIOS is the latest version and does not require updating.

NickyDoes

Hello, the wrong wifi card is installed. The driver will not work because the wifi card is not seen by the PCIe hardware.

The installed wifi adapter is the AX210, which is not compatible for wifi.

Image description

support11

NickyDoes I’m sorry, I think we’ve been in a huge misunderstanding.

It should be noted that EQ13 machines do not support installing AX210 network cards.

You need to install the AX101 network card and update the drivers we provide to you: https://url.bee-link.cn/yOni. Tutorial：https://buildin.ai/lizong/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

This is how the WiFi function can be used

NickyDoes

I understand that we have a misunderstanding. The root of the problem is that this is the network card that was supplied with my EQ13 machine. Please check the build data. Beelink installed the wrong card. I have been struggling to make this work for quite some time. Only when I discovered the AX210 requires CNVi did I understand the problem’s root cause.

support11

NickyDoes We apologize for the inconvenience. Could you please send us a photo of your network card for verification?

NickyDoes

Image description

This forum limits uploads to 120Kb file size! A Shugart-style 5-¼ floppy disk from 1976 holds all three of these images.

support11

NickyDoes Sorry, the image is too blurry to see clearly.
Perhaps you could upload the image to mega and then send us the image link.
Or you can send the image to our after-sales email address: support-pc@bee-link.com.Please include the link to the post.

NickyDoes

Hello, I have sent the photos to the support email.

support11

NickyDoes Thank you for your cooperation. We have received your email.

NickyDoes

That’s good news. I appreciate your assistance.

support11

NickyDoes You’re welcome, we are confirming with our R&D and will reply to your email once we receive the news